Command Performance: The Art of Delivering Quality Service (Harvard Business Review Book Series) - Hardcover
Synopsis
This text provides insights of leading business thinkers and executives on delivery service to customers. Peter Drucker, Frederick Reichheld, Leonard Schlesinger and James Heskett, among others, explore various aspects of developing a service strategy and implementing it effectively. First-person accounts and profiles of individual firms provide lessons from the field. Featuring eight articles and five interviews from the "Harvard Business Review", the text develops a strong framework, with real-world models, for significantly improving the quality of service in any industry.
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Command Performance: The Art of Delivering Quality Service (Harvard Business Review Book)
Published by
Harvard Business Review Press, 1994
ISBN 10: 0875845622
ISBN 13: 9780875845623
Used
Hardcover
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0875845622I4N00
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Command Performance: The Art of Delivering Quality Service (Harvard Business Review Book)
Published by
Harvard Business Review Press, 1994
ISBN 10: 0875845622
ISBN 13: 9780875845623
Used
Hardcover
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0875845622I4N00
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Command Performance: The Art of Delivering Quality Service (Harvard Business Review Book Series)
Published by
Harvard Business Review Press, 1994
ISBN 10: 0875845622
ISBN 13: 9780875845623
Used
Hardcover
Seller: Ammareal, Morangis, France
Seller rating 5 out of 5 stars
Hardcover. Condition: Très bon. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Very good. Ammareal gives back up to 15% of this item's net price to charity organizations. Seller Inventory # F-229-262
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Command Performance, The Art of Delivering Quality Service
Published by
Harvard Business School Press, Boston, Massachusetts, 1994
ISBN 10: 0875845622
ISBN 13: 9780875845623
New
Hardcover
First Edition
Seller: About Books, Henderson, NV, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: New. Dust Jacket Condition: New. First Printing of the First Edition. Boston, Massachusetts: Harvard Business School Press, 1994. Brand New condition in a Brand New dust jacket. Contains eight articles and five interviews from the Harvard Business Review since 1982. Offers timely, specific, and practical insights into improving the quality of service in any industry. Contributors include Peter Drucker, James Heskett, Frederick Reichheld, Leonard Schlesinger, etc. Bound in the original red cloth. Complete with dust jacket. First Printing of the First Edition. Hardcover. New/New. 8vo. xx, 260pp. Seller Inventory # 000012
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Command Performance: The Art of Delivering Quality Service (Harvard Business Review Book)
Published by
Harvard Business Review Press, 1994
ISBN 10: 0875845622
ISBN 13: 9780875845623
New
Hardcover
Seller: Budget Books, Pasadena, CA, U.S.A.
Seller rating 5 out of 5 stars
Seller Inventory # 10110
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Command Performance : The Art of Delivering Quality Service (The Harvard Business Review Book)
Published by
Harvard Business School Pr September 1994, 1994
ISBN 10: 0875845622
ISBN 13: 9780875845623
Used
Hardcover
Seller: Dial-A-Book, NARRABEEN, NSW, Australia
Seller rating 4 out of 5 stars
Condition: Very Good. 8vo hardcover 260pp near fine / very good d/w. This text provides insights of leading business thinkers and executives on delivery service to customers. Peter Drucker, Frederick Reichheld, Leonard Schlesinger and James Heskett, among others, explore various aspects of developing a service strategy and implementing it effectively. First-person accounts and profiles of individual firms provide lessons from the field. Featuring eight articles and five interviews from the "Harvard Business Review", the text develops a strong framework, with real-world models, for significantly improving the quality of service in any industry. Seller Inventory # 25784
Stock Image
Command Performance: The Art of Delivering Quality Service (Harvard Business Review Book)
Published by
Harvard Business Review Press, 1994
ISBN 10: 0875845622
ISBN 13: 9780875845623
New
Hardcover
Seller: SHIMEDIA, Brooklyn, NY, U.S.A.
Seller rating 5 out of 5 stars
Condition: New. Satisfaction Guaranteed or your money back. Seller Inventory # 0875845622
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Command Performance Martin, John E
ISBN 10: 0875845622
ISBN 13: 9780875845623
New
Seller: Aragon Books Canada, OTTAWA, ON, Canada
Seller rating 3 out of 5 stars
Condition: New. Seller Inventory # DCBAQ--0015