Command Performance Art Delivering (4 results)
Command Performance, The Art of Delivering Quality Service
Martin, John E. (preface by); Contributors include Peter Drucker, James Heskett, Frederick Reichheld, Leonard Schlesinger
Language: English
Published by Harvard Business School Press, Boston, Massachusetts, 1994
- Hardcover
- First Edition
Seller: About Books, Henderson, NV, U.S.A.About Books
Contact seller5-star sellerCondition: New
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Hardcover. Condition: New. Dust Jacket Condition: New. First Printing of the First Edition. Boston, Massachusetts: Harvard Business School Press, 1994. Brand New condition in a Brand New dust jacket. Contains eight articles and five interviews from the Harvard Business Review since 1982. Offers timely, specific, and practical in…sights into improving the quality of service in any industry. Contributors include Peter Drucker, James Heskett, Frederick Reichheld, Leonard Schlesinger, etc. Bound in the original red cloth. Complete with dust jacket. First Printing of the First Edition. Hardcover. New/New. 8vo. xx, 260pp.
- Hardcover
Seller: Budget Books, Pasadena, CA, U.S.A.Budget Books
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Hardcover. Condition: New. Dust Jacket Condition: New.
Language: English
Published by Harvard Business School Pr September 1994, 1994
- Hardcover
Seller: Dial-A-Book, NARRABEEN, NSW, AustraliaDial-A-Book
Contact seller4-star sellerCondition: Used - Very good
£ 9.02
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Condition: Very Good. 8vo hardcover 260pp near fine / very good d/w. This text provides insights of leading business thinkers and executives on delivery service to customers. Peter Drucker, Frederick Reichheld, Leonard Schlesinger and James Heskett, among others, explore various aspects of developing a service strategy and imple…menting it effectively. First-person accounts and profiles of individual firms provide lessons from the field. Featuring eight articles and five interviews from the "Harvard Business Review", the text develops a strong framework, with real-world models, for significantly improving the quality of service in any industry.
- Hardcover
Seller: SHIMEDIA, Brooklyn, NY, U.S.A.SHIMEDIA
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