Language: English
Published by Harvard Business Review Press, 1994
ISBN 10: 0875845622 ISBN 13: 9780875845623
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
Language: English
Published by Harvard Business Review Press, 1994
ISBN 10: 0875845622 ISBN 13: 9780875845623
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
Language: English
Published by Harvard Business Review Press, 1994
ISBN 10: 0875845622 ISBN 13: 9780875845623
Seller: Ammareal, Morangis, France
£ 4.98
Quantity: 1 available
Add to basketHardcover. Condition: Très bon. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Very good. Ammareal gives back up to 15% of this item's net price to charity organizations.
Language: English
Published by Harvard Business School Press, Boston, Massachusetts, 1994
ISBN 10: 0875845622 ISBN 13: 9780875845623
Seller: About Books, Henderson, NV, U.S.A.
First Edition
Hardcover. Condition: New. Dust Jacket Condition: New. First Printing of the First Edition. Boston, Massachusetts: Harvard Business School Press, 1994. Brand New condition in a Brand New dust jacket. Contains eight articles and five interviews from the Harvard Business Review since 1982. Offers timely, specific, and practical insights into improving the quality of service in any industry. Contributors include Peter Drucker, James Heskett, Frederick Reichheld, Leonard Schlesinger, etc. Bound in the original red cloth. Complete with dust jacket. First Printing of the First Edition. Hardcover. New/New. 8vo. xx, 260pp.
Language: English
Published by Harvard Business Review Press, 1994
ISBN 10: 0875845622 ISBN 13: 9780875845623
Seller: Budget Books, Pasadena, CA, U.S.A.
Language: English
Published by Harvard Business School Pr September 1994, 1994
ISBN 10: 0875845622 ISBN 13: 9780875845623
Seller: Dial-A-Book, NARRABEEN, NSW, Australia
Condition: Very Good. 8vo hardcover 260pp near fine / very good d/w. This text provides insights of leading business thinkers and executives on delivery service to customers. Peter Drucker, Frederick Reichheld, Leonard Schlesinger and James Heskett, among others, explore various aspects of developing a service strategy and implementing it effectively. First-person accounts and profiles of individual firms provide lessons from the field. Featuring eight articles and five interviews from the "Harvard Business Review", the text develops a strong framework, with real-world models, for significantly improving the quality of service in any industry.
Language: English
Published by Harvard Business Review Press, 1994
ISBN 10: 0875845622 ISBN 13: 9780875845623
Seller: SHIMEDIA, Brooklyn, NY, U.S.A.
Condition: New. Satisfaction Guaranteed or your money back.