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Synopsis
Extensively updated and expanded, one of the bestselling front-line customer service books ever published is now even better
Keeping up with today's tougher and more demanding marketplace, Delivering Knock Your Socks Off Service is packed with all new techniques to help readers successfully work with even the most difficult customers. This indispensable guide gives readers proven tips and strategies to help them meet customers expectations and satisfy their needs, determine the right times to bend or break the rules, and become fantastic fixers and powerful problem-solvers...in short, to create a true and lasting 'Service Advantage.'
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About the Author
Performance Research Associates, Inc. was founded in 1972 by the late Ron Zemke, author of nearly 40 books on service quality and organizational effectiveness. The firm consults with large and medium-sized corporations and non-profits.
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Delivering Knock Your Socks Off Service
Seller: Bahamut Media, Reading, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Seller Inventory # 6545-9780814473658
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Delivering Knock Your Socks Off Service
Seller: AwesomeBooks, Wallingford, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. Delivering Knock Your Socks Off Service This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Seller Inventory # 7719-9780814473658
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Delivering Knock Your Socks Off Service
Seller: Greener Books, London, United Kingdom
Seller rating 4 out of 5 stars
Paperback. Condition: Used; Very Good. **SHIPPED FROM UK** We believe you will be completely satisfied with our quick and reliable service. All orders are dispatched as swiftly as possible! Buy with confidence! Greener Books. Seller Inventory # 4969908
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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Seller: Phatpocket Limited, Waltham Abbey, HERTS, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Seller Inventory # Z1-G-034-01639
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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
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Amacom Books (edition 4th), 2006
ISBN 10: 0814473652
ISBN 13: 9780814473658
Used
Paperback
Seller: BooksRun, Philadelphia, PA, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Good. 4th. It's a preowned item in good condition and includes all the pages. It may have some general signs of wear and tear, such as markings, highlighting, slight damage to the cover, minimal wear to the binding, etc., but they will not affect the overall reading experience. Seller Inventory # 0814473652-11-1
Quantity: 1 available
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Delivering Knock Your Socks off Service
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. 4 Edition. Used book that is in excellent condition. May show signs of wear or have minor defects. Seller Inventory # 51423811-6
Quantity: 2 available
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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G0814473652I2N00
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Delivering Knock Your Socks Off Service
Seller: Hamelyn, Madrid, M, Spain
Seller rating 4 out of 5 stars
Condition: Como nuevo. : Este libro es una guía indispensable para mejorar el servicio al cliente. Ofrece técnicas actualizadas para trabajar con clientes difíciles, cumplir con sus expectativas y resolver problemas de manera efectiva. Con consejos prácticos y estrategias probadas, este libro ayuda a crear una ventaja de servicio duradera. Incluye capítulos sobre diferencias culturales y generacionales en los clientes, anécdotas y ilustraciones. EAN: 9780814473658 Tipo: Libros Categoría: Negocios y Economía Título: Delivering Knock Your Socks Off Service Autor: Performance Research Associates Editorial: Amacom Books Idioma: en Páginas: 199 Formato: tapa blanda. Seller Inventory # Happ-2024-10-03-8fa6a4dd
Quantity: 1 available
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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Seller: Your Online Bookstore, Houston, TX, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Good. Seller Inventory # 0814473652-3-20007207
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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Seller: Gulf Coast Books, Cypress, TX, U.S.A.
Seller rating 5 out of 5 stars
paperback. Condition: Good. Seller Inventory # 0814473652-3-33250181
Quantity: 1 available