Items related to The Customer-Driven Company: Moving from Talk to Action
Customer satisfaction is now the buzz word on every executive's lips. This book, based on the Forum Corporation's in-depth research, provides any manager with a proven, step-by-step program for investigating, promoting, measuring, and rewarding the product and service excellence that leads to true customer loyalty. With both leadership techniques and problem-solving tools, this is the most practical book ever written on giving the customer what the customer wants.
"synopsis" may belong to another edition of this title.
About the Author:
Richard C. Whiteley, one of the world's most sought-after speakers on the subject of customer service, is Vice Chairman and cofounder of The Forum Corporation, America's leading experts on customer-focused quality.
Synopsis:
A guide to the principles of customer relations explains how to implement a plan to improve quality and service.
"About this title" may belong to another edition of this title.
- PublisherPerseus Books
- Publication date1991
- ISBN 10 0201570904
- ISBN 13 9780201570908
- BindingHardcover
- Number of pages308
- Rating
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The Customer-driven Company: Moving From Talk To Action
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Basic Books
(1991)
ISBN 10: 0201570904
ISBN 13: 9780201570908
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THE CUSTOMER-DRIVEN COMPANY: MOV
Published by
Basic Books
(1991)
ISBN 10: 0201570904
ISBN 13: 9780201570908
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Hardcover
Quantity: 1
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Book Description Condition: New. New. In shrink wrap. Looks like an interesting title! 1.35. Seller Inventory # Q-0201570904
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