Hardback, Near Fine in a Near Fine, mylar protected DJ, signed by Michael Lyons with a non-personalized inscription, 2nd printing; slight wear to DJ and DJ edges. The book presents a road map and implementation guide for creating a powerful customer service based business, 8vo., 139 pages., 0.0 0.0 0.0.

Seller Inventory # 16139

Contact seller

Report this item

Bibliographic Details

Title: The Knowledge Based Organization: Four Steps to Increasing Sales, Profits, and Market Share
Publisher: Burr Ridge, Illinois, U.S.A.: Irwin Professional Publishing, 1995
Publication Date: 1994
Language: English
ISBN 10: 0786303530
ISBN 13: 9780786303533
Binding: Hardcover
Dust Jacket Condition: Dust Jacket Included
Signed: Signed by Author

About this title

Synopsis

The Knowledge-Based Organization offers a blueprint for integrating sales and service capabilities to create a professional services organization. Any executive charged with the responsibility of generating new, higher-margin revenue will find key strategies for building products that improve profitability. This results-focused book gives readers the basics to begin: creating the professional services organization to compete in the next century; transitioning from existing sales and service model; handling common problems and apply real-world examples.

About the Author

James A. Alexander is president of Alexander Consulting.

"About this title" may belong to another edition of this title.

Store Description

Welcome to The Warm Springs Book Company -Booksellers since 1987! ******** We are an internet bookstore featuring new, used, and collectible books. ******** We accurately describe our books and are prompt in processing and shipping all orders. ******** Books with dust jackets are protected with clear plastic covers. All books are securely packed to protect them during shipment. ********* To ensure that our books will meet your expectations, please e-mail or telephone us if you have any questions regarding the contents or condition of any of our books.

Visit Seller's Storefront

Seller's business information

The Warm Springs Book Company
CA, U.S.A.

Sale & Shipping Terms

Terms of Sale

Books are shipped promptly on receipt of payment.
Books shipped to California addresses may be subject to Sales Tax. ********
Books may be returned within 10 (ten) days of receipt if not as described,
and must be returned in the same condition as originally shipped. Prior
notice, by email, is requested before returning a book. ********
All photographs shown with our book listings are supplied by the
publisher and posted by AbeBooks.com. They may not always show the actual cover
illustration of t...

More Information

Shipping Terms

DOMESTIC SHIPMENTS:
Individual items are shipped by media mail for $3.95. Additional items are $2.00 each.
Priority Mail (if requested) is $6.00 for a Flat Rate Envelope or $14.95 for a medium
flat rate box. Heavier books, sets, or items too large for priority flat rate
shipping are sent at cost. Please contact us regarding costs. All domestic orders over $20.00 are sent with delivery confirmation. Insurance is recommended on collectible or rare items.

INTERNATIONAL SHIPMENTS:
We ship by Priority Mail Flat Rate Envelope whenever possible (if the books fit in the envelope without incurring damage during transit) at $24.95 for most countries except for Canada and Mexico which ship at $21.95 for a flat rate envelope.
Oversized books, book sets, and heavier books that do not fit into a flat rate envelope will require additional postage. Costs for shipping by regular (non flat rate envelope) priority mail or express mail are determined on a order-by-order basis depending on the weight of the book(s) and the destination country.