Hardback, Near Fine in a Near Fine, mylar protected DJ, signed by Michael Lyons with a non-personalized inscription, 2nd printing; slight wear to DJ and DJ edges. The book presents a road map and implementation guide for creating a powerful customer service based business, 8vo., 139 pages., 0.0 0.0 0.0. Seller Inventory # 16139

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Bibliographic Details

Title: The Knowledge Based Organization: Four Steps...

Publisher: Burr Ridge, Illinois, U.S.A.: Irwin Professional Publishing, 1995

Publication Date: 1994

Binding: Hardcover

Dust Jacket Condition: Dust Jacket Included

Signed: Signed by Author

About this title

Synopsis:

The Knowledge-Based Organization offers a blueprint for integrating sales and service capabilities to create a professional services organization. Any executive charged with the responsibility of generating new, higher-margin revenue will find key strategies for building products that improve profitability. This results-focused book gives readers the basics to begin: creating the professional services organization to compete in the next century; transitioning from existing sales and service model; handling common problems and apply real-world examples.

About the Author:

James A. Alexander is president of Alexander Consulting.

"About this title" may belong to another edition of this title.

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The Knowledge Based Organization: Four Steps to Increasing Sales, Profits, and Market Share

Alexander, James A.; Lyons, Michael C.

Used - Hardcover

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