Vision, Values, and Courage: Leadership for Quality Management

Snyder, Neil

ISBN 10: 0029297559 / ISBN 13: 9780029297551

Published by Free Press, New York, New York, U.S.A., 1993

About this Item

SIGNED -- First Edition, with correct number line sequence, no writing, marks, underlining, or bookplates. No remainder marks. Inscribed on ffep, with "Neil" signature. Spine is tight and crisp. Boards are flat and true and the corners are square. Dust jacket is not price-clipped. This collectible, " NEW" condition first edition/first printing copy is protected with a polyester archival dust jacket cover. Beautiful collectible copy. Unread. Pristine. GIFT QUALITY.

Seller Inventory # 006656

Bibliographic Details

• Title: Vision, Values, and Courage: Leadership for Quality Management
• Publisher: Free Press, New York, New York, U.S.A.
• Publication Date: 1993
• Language: English
• ISBN 10: 0029297559
• ISBN 13: 9780029297551
• Binding: Hardcover
• Edition: 1st Edition
• Condition: New
• Dust Jacket Condition: New
• Signed: Inscribed by Author(s)

About this title

Synopsis

Today, quality is the battleground on which global competition takes place, yet without effective leadership no quality program can succeed. This penetrating book exposes the problems that arise when leadership in business fails to do its job, and offers powerful, inspirational examples of firms that have confronted this problem and prevailed through leadership that aims at producing quality results. By highlighting the practices of such noted leaders as Walt Disney and Michael Eisner at Walt Disney, Ray Kroc at McDonald's, Sam Walton at Wal-Mart, David Kearns at Xerox, and Robert Galvin at Motorola, the authors reveal how each of these legendary leaders possessed three crucial leadership characteristics - vision, strong values and beliefs, and the active courage to make their visions a reality. These characteristics, they show, make the difference between superior performance and "business as usual." With eloquent case studies, the authors demonstrate that unusually successful business leaders show the way for their employees by nurturing cultures that encourage and reward quality performance and by exhibiting personal characteristics that inspire excellence. A leader dedicated to a single vision, the authors show, inspires personal commitment to a common purpose. Walt Disney had a vision of a company that would never stop creating, innovating, and growing. Values and beliefs serve as the basis for direction and action in a business. Superior leaders, the authors argue, are expert in the promotion of values - such as Ray Kroc's obsession with high-quality, inexpensive food in a clean environment. The courage to make things happen is exhibited most dramatically by Sam Walton's perseverance in mass-market retailing. The payoffs for these superior leaders included the loyalty and commitment of their employees, quality, and profits.
The authors' approach to leadership for quality management - with its focus on vision, values, and courage - emphatically demonstrates what leaders must do to consistently produce quality results if they want their organizations to prosper and grow.

About the Author

Neil H. Snyder teaches at the McIntire School of Commerce at the University of Virginia.