Today, quality is the battleground on which global competition takes place, yet without effective leadership no quality program can succeed. This penetrating book exposes the problems that arise when leadership in business fails to do its job, and offers powerful, inspirational examples of firms that have confronted this problem and prevailed through leadership that aims at producing quality results. By highlighting the practices of such noted leaders as Walt Disney and Michael Eisner at Walt Disney, Ray Kroc at McDonald's, Sam Walton at Wal-Mart, David Kearns at Xerox, and Robert Galvin at Motorola, the authors reveal how each of these legendary leaders possessed three crucial leadership characteristics - vision, strong values and beliefs, and the active courage to make their visions a reality. These characteristics, they show, make the difference between superior performance and "business as usual." With eloquent case studies, the authors demonstrate that unusually successful business leaders show the way for their employees by nurturing cultures that encourage and reward quality performance and by exhibiting personal characteristics that inspire excellence. A leader dedicated to a single vision, the authors show, inspires personal commitment to a common purpose. Walt Disney had a vision of a company that would never stop creating, innovating, and growing. Values and beliefs serve as the basis for direction and action in a business. Superior leaders, the authors argue, are expert in the promotion of values - such as Ray Kroc's obsession with high-quality, inexpensive food in a clean environment. The courage to make things happen is exhibited most dramatically by Sam Walton'sperseverance in mass-market retailing. The payoffs for these superior leaders included the loyalty and commitment of their employees, quality, and profits. The authors' approach to leadership for quality management - with its focus on vision, values, and courage - emphatically demonstrate
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The authors here address American business managers: "To be effective, executives must adjust their thinking . . . . They must learn to lead, not manage." Snyder and Dowd, University of Virginia business school professors, and Houghton, a Washington, D.C., consultant, define the components of effective leadership: vision that allows employees to see the future connected clearly to the present; beliefs and values that give meaning to action; and the courage to act on those beliefs. In scholarly prose the authors assess the total quality management theories of W. Edwards Deming, Joseph M. Juran and Philip B. Crosby, and they offer case studies of such noted business leaders as Ray Kroc, Sam Walton, Walt Disney and Michael Eisner. This is a valuable study that will interest general business readers as well as management specialists.
Copyright 1994 Reed Business Information, Inc.
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Book Description Free Press, 1993. Hardcover. Book Condition: New. book. Bookseller Inventory # M0029297559
Book Description Free Press, 1993. Hardcover. Book Condition: New. Bookseller Inventory # P110029297559
Book Description Free Press, 1993. Hardcover. Book Condition: New. Bookseller Inventory # DADAX0029297559
Book Description Free Press. Hardcover. Book Condition: New. 0029297559 New Condition. Bookseller Inventory # NEW7.0943695