Vision, Values and Courage: Leadership for Quality Management

4 avg rating
( 1 ratings by Goodreads )
 
9780029297551: Vision, Values and Courage: Leadership for Quality Management

Today, quality is the battleground on which global competition takes place, yet without effective leadership no quality program can succeed. This penetrating book exposes the problems that arise when leadership in business fails to do its job, and offers powerful, inspirational examples of firms that have confronted this problem and prevailed through leadership that aims at producing quality results. By highlighting the practices of such noted leaders as Walt Disney and Michael Eisner at Walt Disney, Ray Kroc at McDonald's, Sam Walton at Wal-Mart, David Kearns at Xerox, and Robert Galvin at Motorola, the authors reveal how each of these legendary leaders possessed three crucial leadership characteristics - vision, strong values and beliefs, and the active courage to make their visions a reality. These characteristics, they show, make the difference between superior performance and "business as usual." With eloquent case studies, the authors demonstrate that unusually successful business leaders show the way for their employees by nurturing cultures that encourage and reward quality performance and by exhibiting personal characteristics that inspire excellence. A leader dedicated to a single vision, the authors show, inspires personal commitment to a common purpose. Walt Disney had a vision of a company that would never stop creating, innovating, and growing. Values and beliefs serve as the basis for direction and action in a business. Superior leaders, the authors argue, are expert in the promotion of values - such as Ray Kroc's obsession with high-quality, inexpensive food in a clean environment. The courage to make things happen is exhibited most dramatically by Sam Walton'sperseverance in mass-market retailing. The payoffs for these superior leaders included the loyalty and commitment of their employees, quality, and profits. The authors' approach to leadership for quality management - with its focus on vision, values, and courage - emphatically demonstrate

"synopsis" may belong to another edition of this title.

Top Search Results from the AbeBooks Marketplace

1.

Dianne M. Houghton, James J., Jr. Dowd and Neil H.
ISBN 10: 0029297559 ISBN 13: 9780029297551
New Quantity Available: 1
Seller
Castle Rock
(Pittsford, NY, U.S.A.)
Rating
[?]

Book Description Book Condition: Brand New. Book Condition: Brand New. Bookseller Inventory # 97800292975511.0

More Information About This Seller | Ask Bookseller a Question

Buy New
11.14
Convert Currency

Add to Basket

Shipping: 3.11
Within U.S.A.
Destination, Rates & Speeds

2.

Snyder, Neil
Published by Free Press (1993)
ISBN 10: 0029297559 ISBN 13: 9780029297551
New Hardcover Quantity Available: 1
Seller
Irish Booksellers
(Rumford, ME, U.S.A.)
Rating
[?]

Book Description Free Press, 1993. Hardcover. Book Condition: New. book. Bookseller Inventory # 0029297559

More Information About This Seller | Ask Bookseller a Question

Buy New
14.78
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

3.

Neil Snyder
Published by Free Press (1993)
ISBN 10: 0029297559 ISBN 13: 9780029297551
New Hardcover Quantity Available: 1
Seller
Ergodebooks
(RICHMOND, TX, U.S.A.)
Rating
[?]

Book Description Free Press, 1993. Hardcover. Book Condition: New. Bookseller Inventory # DADAX0029297559

More Information About This Seller | Ask Bookseller a Question

Buy New
12
Convert Currency

Add to Basket

Shipping: 3.11
Within U.S.A.
Destination, Rates & Speeds

4.

Snyder, Neil
Published by Free Press (1993)
ISBN 10: 0029297559 ISBN 13: 9780029297551
New Hardcover Quantity Available: 2
Seller
Murray Media
(North Miami Beach, FL, U.S.A.)
Rating
[?]

Book Description Free Press, 1993. Hardcover. Book Condition: New. Bookseller Inventory # P110029297559

More Information About This Seller | Ask Bookseller a Question

Buy New
26.51
Convert Currency

Add to Basket

Shipping: 2.33
Within U.S.A.
Destination, Rates & Speeds

5.

Snyder, Neil
Published by Free Press (1993)
ISBN 10: 0029297559 ISBN 13: 9780029297551
New Hardcover Quantity Available: 1
Seller
Booked Again
(Summit, NJ, U.S.A.)
Rating
[?]

Book Description Free Press, 1993. Hardcover. Book Condition: New. New item. Bookseller Inventory # QX-001-95-4172004

More Information About This Seller | Ask Bookseller a Question

Buy New
26.40
Convert Currency

Add to Basket

Shipping: 7.80
Within U.S.A.
Destination, Rates & Speeds

6.

Snyder, Neil
Published by Free Press
ISBN 10: 0029297559 ISBN 13: 9780029297551
New Hardcover Quantity Available: 1
Seller
Cloud 9 Books
(Wellington, FL, U.S.A.)
Rating
[?]

Book Description Free Press. Hardcover. Book Condition: New. 0029297559 New Condition. Bookseller Inventory # NEW6.1014613

More Information About This Seller | Ask Bookseller a Question

Buy New
48.22
Convert Currency

Add to Basket

Shipping: 3.89
Within U.S.A.
Destination, Rates & Speeds