The one to one future: Building relationships one customer at a time

Peppers & Rogers, Don / Martha

ISBN 10: 0385425287 / ISBN 13: 9780385425285

Published by Currency Doubleday, New York, 1993

About this Item

Size: Octavo (standard book size). 443 pages. Text body is clean, and free from previous owner annotation, underlining and highlighting. Binding is tight, covers and spine fully intact. Dust Jacket is in very good condition, without tears or chips or other damage. All edges clean, neat and free of foxing. Quantity Available: 1. Shipped Weight: Under 1 kilogram. Category: Business, Finance & Marketing; ISBN: 0385425287. ISBN/EAN: 9780385425285. Library of Congress No: 93021615. Dewey Code: 658.8/12 20. All our pictures shown here are of the actual item, not stock photos. Inventory No: RB13251: 68 For further info on this title, click on the "Contact Seller" button within this listing. We will try to reply within 24 hours. Otherwise you can order right now (inclusive of shipping options) from the "Add to Basket" button to the right.

Seller Inventory # RB13251

Bibliographic Details

• Title: The one to one future: Building relationships one customer at a time
• Publisher: Currency Doubleday, New York
• Publication Date: 1993
• Language: English
• ISBN 10: 0385425287
• ISBN 13: 9780385425285
• Binding: Hardcover
• Edition: Edition Unstated.
• Condition: Very Good
• Dust Jacket Condition: Very Good
• Seller catalogs:
  • Business, Finance & Marketing

About this title

Synopsis

A guide to pitching products and services to one customer at a time shows business people how to find the twenty percent of their loyal customer base and how to find out what those customers want. 40,000 first printing. $40,000 ad/promo.

From the Inside Flap

e to One Future revolutionized marketing when it was first published. Then considered a radical rethinking of marketing basics, this bestselling book has become today's bible for marketers. Now finally available in paperback, this completely revised and updated edition--with an all-new User's Guide--takes readers step-by-step through the latest strategies needed for any business to compete, and succeed, in the Interactive Age.

Most businesses follow time-honored mass-marketing rules of pitching their products to the greatest number of people. However, selling more goods to fewer people is not only more efficient but far more profitable. The One to One Future is a radically innovative business paradigm focusing on the share of customer--one customer at a time--rather than just the share of market.

Authors Don Peppers and Martha Rogers reveal one to one strategies to:

* Find the 20 percent--or 2 percent--of your own customers and prospects who