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Bibliographic Details

Title: What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
Publisher: Nicholas Brealey Publishing, London
Publication Date: 1998
Language: English
ISBN 10: 1857882016
ISBN 13: 9781857882018
Binding: Hardcover
Edition: 1st Edition
Condition: Near Fine
Dust Jacket Condition: Near Fine

About this title

Synopsis

Based on an in-depth study of companies across 19 countries, this is a guide to making customers like your company more by adding emotional value to your front-line employees, that is, by developing their emotional connection, integrity and creativity.

About the Author

David Freemantle is the founder of Superboss Ltd (www.superboss.co.uk). He is a pioneering author, whose many books include What Customers Like About You (also from Nicholas Brealey Publishing), and is a well-known speaker, respected across the world for his seminars on leadership, people management and customer service.

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SALE NOW ON! All Literaticus prices shown reflect 33% off original price! Here at Literaticus we just love books. We collect books. We read books. We LOVE books. All books. We have been collecting books for a lifetime or two and in the interests of health and safety must now release some back into the world. Welcome to our bookshop! If there is a specific book you just cannot find but must have, do get in touch. We have a vast collection of very odd books, mainly unlisted, so you just never know!

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