Items related to What Customers Like About You: Adding Emotional Value...
What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage - Hardcover
Synopsis
Based on an in-depth study of companies across 19 countries, this is a guide to making customers like your company more by adding emotional value to your front-line employees, that is, by developing their emotional connection, integrity and creativity.
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Product Description
New
From the Publisher
Excellent response to Freemantle's new book:
Reviews and extracts in the press for What Customers Like about You have been appearing around the world, from the Kaleej Times in the Gulf to the Observer, the Times and the Guardian in the UK - and there have been many others... Customer service is such a crucial area for all kinds of organisations, from retailers to local government departments, and yet surveys show that customer satisfaction levels are actually falling. This is an immensely useful and very readable book, which encourages radical improvements through trusting front-line people to do a good job. Vital for anybody who has to deal with customers!
"About this title" may belong to another edition of this title.
- PublisherNicholas Brealey Publishing
- Publication date1998
- ISBN 10 1857882016
- ISBN 13 9781857882018
- BindingHardcover
- LanguageEnglish
- Edition number1
- Number of pages256
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What Customers Like About You : Adding Emotional Value for Service Excellence and Competitive Advantage
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What Customers Like about You: Adding Emotional Value for Service Excellence and Competitive Advantage
Published by
Nicholas Brealey Publishing, 1999
ISBN 10: 1857882016
ISBN 13: 9781857882018
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Hardcover
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What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
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Hardcover. Condition: Very Good. What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9781857882018
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What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
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Hardcover. Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 6545-9781857882018
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What Customers Like about You : Adding Emotional Value for Service Excellence and Competitive Advantage
Published by
Brealey Publishing, Nicholas, 1998
ISBN 10: 1857882016
ISBN 13: 9781857882018
Used
Hardcover
Seller: Better World Books Ltd, Dunfermline, United Kingdom
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Condition: Very Good. Ships from the UK. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. Seller Inventory # GRP82606301
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What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
Published by
Nicholas Brealey Publishing, 1998
ISBN 10: 1857882016
ISBN 13: 9781857882018
Used
Hardcover
Seller: Ammareal, Morangis, France
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Hardcover. Condition: Bon. Ancien livre de bibliothèque. Légères traces d'usure sur la couverture. Edition 1998. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Former library book. Slight signs of wear on the cover. Edition 1998. Ammareal gives back up to 15% of this item's net price to charity organizations. Seller Inventory # E-479-991
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What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
Published by
Nicholas Brealey Publishing, London, 1998
ISBN 10: 1857882016
ISBN 13: 9781857882018
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Hardcover
First Edition
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Hardcover. Condition: Near Fine. Dust Jacket Condition: Near Fine. 1st Edition. Great copy. Book presents as new, slight mark on fore edge (see pictures). All our books at the moment are reduced so the price you see reflects a 33% discount. You may be interested in The Literaticus Book Service. We specialise in tracking down those harder to find editions, among other bookish services such as gift fulfilment. Get in touch to send us your Book Wants or ask a bookish question. If this is intended as a gift, please email first and I can gift wrap for no extra charge. If you would like special delivery but don't see an option for it, just email first and I'll obtain a quote. If you have any questions, require more information or if you would like more pictures, do not hesitate to get in touch. Seller Inventory # 001607
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What Customers Like About You
Published by
Nicholas Brealey, London, 1998
ISBN 10: 1857882016
ISBN 13: 9781857882018
Used
Hardcover
First Edition
Signed
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What Customers Like About You : Adding Emotional Value for Service Excellence and Competitive Advantage
Published by
Nicholas Brealey Publishing, 1999
ISBN 10: 1857882016
ISBN 13: 9781857882018
Used
Hardcover
Seller: The Book Spot, Sioux Falls, MN, U.S.A.
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Hardcover. Condition: Very Good. Hardcover with no dustjacket, (inventory#Yikatbox23). Seller Inventory # Abebooks506654
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What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
Published by
Nicholas Brealey Publishing 31.05.1998., 1998
ISBN 10: 1857882016
ISBN 13: 9781857882018
Used
Hardcover
Seller: Antiquariat Buchhandel Daniel Viertel, Diez, Germany
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Condition: Sehr gut. 304 Seiten in gutem Zustand 15140 ISBN 9781857882018 Sprache: Englisch Gewicht in Gramm: 540 16,3 x 2,7 x 23,6 cm, Gebundene Ausgabe. Seller Inventory # 2337769
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