Items related to What Customers Like About You: Adding Emotional Value...
What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage - Hardcover
Based on an in-depth study of companies across 19 countries, this is a guide to making customers like your company more by adding emotional value to your front-line employees, that is, by developing their emotional connection, integrity and creativity.
"synopsis" may belong to another edition of this title.
Product Description:
New
From the Publisher:
Excellent response to Freemantle's new book:
Reviews and extracts in the press for What Customers Like about You have been appearing around the world, from the Kaleej Times in the Gulf to the Observer, the Times and the Guardian in the UK - and there have been many others... Customer service is such a crucial area for all kinds of organisations, from retailers to local government departments, and yet surveys show that customer satisfaction levels are actually falling. This is an immensely useful and very readable book, which encourages radical improvements through trusting front-line people to do a good job. Vital for anybody who has to deal with customers!
Reviews and extracts in the press for What Customers Like about You have been appearing around the world, from the Kaleej Times in the Gulf to the Observer, the Times and the Guardian in the UK - and there have been many others... Customer service is such a crucial area for all kinds of organisations, from retailers to local government departments, and yet surveys show that customer satisfaction levels are actually falling. This is an immensely useful and very readable book, which encourages radical improvements through trusting front-line people to do a good job. Vital for anybody who has to deal with customers!
"About this title" may belong to another edition of this title.
- PublisherNicholas Brealey Publishing
- Publication date1998
- ISBN 10 1857882016
- ISBN 13 9781857882018
- BindingHardcover
- Edition number1
- Number of pages256
- Rating
Top Search Results from the AbeBooks Marketplace
Stock Image
What Customers Like About You : Adding Emotional Value for Service Excellence and Competitive Advantage
Seller:
Rating
Book Description Condition: Very Good. 1634904161. 1/1/0001 12:00:00 AM. Seller Inventory # U9781857882018
Buy Used
£ 5.11
Convert currency
Stock Image
What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
Seller:
Rating
Book Description Hardcover. Condition: Very Good. What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9781857882018
Buy Used
£ 2.94
Convert currency
Stock Image
What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
Published by
Nicholas Brealey Publishing
(1998)
ISBN 10: 1857882016
ISBN 13: 9781857882018
Used
Hardcover
Quantity: 1
Seller:
Rating
Book Description Hardcover. Condition: Used; Very Good. Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine. Seller Inventory # CHL1482363
Buy Used
£ 2.08
Convert currency
Stock Image
What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
Seller:
Rating
Book Description Hardcover. Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 6545-9781857882018
Buy Used
£ 2.94
Convert currency
Stock Image
What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
Seller:
Rating
Book Description Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present. Seller Inventory # M01857882016-G
Buy Used
£ 3.04
Convert currency
Stock Image
What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
Published by
Nicholas Brealey Publishing
(1998)
ISBN 10: 1857882016
ISBN 13: 9781857882018
Used
Hardcover
Quantity: 1
Seller:
Rating
Book Description Hardcover. Condition: Bon. Ancien livre de bibliothèque. Légères traces d'usure sur la couverture. Edition 1998. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Former library book. Slight signs of wear on the cover. Edition 1998. Ammareal gives back up to 15% of this item's net price to charity organizations. Seller Inventory # E-479-991
Buy Used
£ 6.48
Convert currency
Stock Image
What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
Published by
Nicholas Brealey Publishing, London
(1998)
ISBN 10: 1857882016
ISBN 13: 9781857882018
Used
Hardcover
First Edition
Quantity: 1
Seller:
Rating
Book Description Hardcover. Condition: Near Fine. Dust Jacket Condition: Near Fine. 1st Edition. Great copy. Book presents as new, slight mark on fore edge (see pictures). All our books at the moment are reduced so the price you see reflects our 33% SALE! ***STRIKE UPDATE*** Due to Royal Mail strike action there are delays within their service so for customers within the UK I can send by courier. If you would prefer this option, just drop me a line and I'll get you a quote. If this is intended as a gift, please email first and I can gift wrap for no extra charge. If you would like special delivery but don't see an option for it, just email first and I'll obtain a quote. If you have any questions, require more information or if you would like more pictures, do not hesitate to get in touch. Seller Inventory # 001607
Buy Used
£ 7.60
Convert currency
What Customers Like About You
Published by
Nicholas Brealey, London
(1998)
ISBN 10: 1857882016
ISBN 13: 9781857882018
Used
Hardcover
First Edition
Signed
Quantity: 1
Seller:
Rating
Book Description Hardcover. Condition: Fine. Dust Jacket Condition: Fine. 1st Edition. Inscribed by author on front free endpaper. Inscribed by Author(s). Seller Inventory # 032480
Buy Used
£ 10
Convert currency
Seller Image
What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
Published by
Nicholas Brealey Publishing 31.05.1998.
(1998)
ISBN 10: 1857882016
ISBN 13: 9781857882018
Used
Hardcover
Quantity: 1
Seller:
Rating
Book Description Condition: Gut. 304 Seiten in gutem Zustand 15140 ISBN 9781857882018 Sprache: Englisch Gewicht in Gramm: 540 16,3 x 2,7 x 23,6 cm, Gebundene Ausgabe. Seller Inventory # 2337769
Buy Used
£ 2.61
Convert currency
Stock Image
What Customers Like About You : Adding Emotional Value for Service Excellence and Competitive Advantage
Published by
Nicholas Brealey Publishing
(1999)
ISBN 10: 1857882016
ISBN 13: 9781857882018
Used
Hardcover
Quantity: 1
Seller:
Rating
Book Description Hardcover. Condition: Very Good. Hardcover with no dustjacket, (inventory#Yikatbox23). Seller Inventory # Abebooks506654
Buy Used
£ 28.69
Convert currency