What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage - Hardcover
Synopsis
Based on an in-depth study of companies across 19 countries, this is a guide to making customers like your company more by adding emotional value to your front-line employees, that is, by developing their emotional connection, integrity and creativity.
"synopsis" may belong to another edition of this title.
About the Author
David Freemantle is the founder of Superboss Ltd (www.superboss.co.uk). He is a pioneering author, whose many books include What Customers Like About You (also from Nicholas Brealey Publishing), and is a well-known speaker, respected across the world for his seminars on leadership, people management and customer service.
"About this title" may belong to another edition of this title.
Other Popular Editions of the Same Title
Search results for What Customers Like About You: Adding Emotional Value...
Stock Image
What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
Seller: AwesomeBooks, Wallingford, United Kingdom
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9781857882018
Buy Used
£ 5.91
£ 4.99 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: 2 available
Stock Image
What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
Seller: Bahamut Media, Reading, United Kingdom
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 6545-9781857882018
Buy Used
£ 5.91
£ 6.98 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: 2 available
Stock Image
What Customers Like about You : Adding Emotional Value for Service Excellence and Competitive Advantage
Published by
Brealey Publishing, Nicholas, 1998
ISBN 10: 1857882016
ISBN 13: 9781857882018
Used
Hardcover
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Seller rating 5 out of 5 stars
Condition: Very Good. Ships from the UK. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. Seller Inventory # GRP82606301
Buy Used
£ 5.97
£ 8 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: 1 available
Stock Image
What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
Published by
Nicholas Brealey Publishing, 1998
ISBN 10: 1857882016
ISBN 13: 9781857882018
Used
Hardcover
Seller: Ammareal, Morangis, France
Seller rating 5 out of 5 stars
Hardcover. Condition: Bon. Ancien livre de bibliothèque. Légères traces d'usure sur la couverture. Edition 1998. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Former library book. Slight signs of wear on the cover. Edition 1998. Ammareal gives back up to 15% of this item's net price to charity organizations. Seller Inventory # E-479-991
Stock Image
What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
Published by
Nicholas Brealey Publishing, London, 1998
ISBN 10: 1857882016
ISBN 13: 9781857882018
Used
Hardcover
First Edition
Seller: Literaticus, Loanhead, United Kingdom
Seller rating 5 out of 5 stars
Hardcover. Condition: Near Fine. Dust Jacket Condition: Near Fine. 1st Edition. Great copy. Book presents as new, slight mark on fore edge (see pictures). All our books at the moment are reduced so the price you see reflects a 33% discount. You may be interested in The Literaticus Book Service. We specialise in tracking down those harder to find editions, among other bookish services such as gift fulfilment. Get in touch to send us your Book Wants or ask a bookish question. If this is intended as a gift, please email first and I can gift wrap for no extra charge. If you would like special delivery but don't see an option for it, just email first and I'll obtain a quote. If you have any questions, require more information or if you would like more pictures, do not hesitate to get in touch. Seller Inventory # 001607
Buy Used
£ 7.60
£ 18.50 shipping
Ships from United Kingdom to U.S.A.
Ships from United Kingdom to U.S.A.
Quantity: 1 available
Seller Image
What Customers Like About You
Published by
Nicholas Brealey, London, 1998
ISBN 10: 1857882016
ISBN 13: 9781857882018
Used
Hardcover
First Edition
Signed
Seller: Beach Hut Books, Lingfield, United Kingdom
Seller rating 5 out of 5 stars
Hardcover. Condition: Fine. Dust Jacket Condition: Fine. 1st Edition. Inscribed by author on front free endpaper. Inscribed by Author(s). Seller Inventory # 032480
Seller Image
What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
Published by
Nicholas Brealey Publishing 31.05.1998., 1998
ISBN 10: 1857882016
ISBN 13: 9781857882018
Used
Hardcover
Seller: Antiquariat Buchhandel Daniel Viertel, Diez, Germany
Seller rating 5 out of 5 stars
Condition: Sehr gut. 304 Seiten in gutem Zustand 15140 ISBN 9781857882018 Sprache: Englisch Gewicht in Gramm: 540 16,3 x 2,7 x 23,6 cm, Gebundene Ausgabe. Seller Inventory # 2337769