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What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage - Softcover
Synopsis
The decline in service and customer satisfaction is costing companies billions in lost revenue. Based on an in-depth study of many companies across 19 countries this work offers practical ideas for managers keen to deliver outstanding customer service.
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About the Author
David Freemantle is the founder of Superboss Ltd (www.superboss.co.uk). He is a pioneering author, whose many books include What Customers Like About You (also from Nicholas Brealey Publishing), and is a well-known speaker, respected across the world for his seminars on leadership, people management and customer service.
"About this title" may belong to another edition of this title.
- PublisherNicholas Brealey Publishing
- Publication date2004
- ISBN 10 1857882067
- ISBN 13 9781857882063
- BindingPaperback
- LanguageEnglish
- Number of pages288
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What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
Published by
Nicholas Brealey Publishing, 2004
ISBN 10: 1857882067
ISBN 13: 9781857882063
Used
Paperback
Seller: Reuseabook, Gloucester, GLOS, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Used; Very Good. Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine. Seller Inventory # CHL9988804
Quantity: 2 available
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What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
Published by
Nicholas Brealey Publishing 13/05/2004, 2004
ISBN 10: 1857882067
ISBN 13: 9781857882063
Used
Softcover
Seller: Bahamut Media, Reading, United Kingdom
Seller rating 5 out of 5 stars
Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Seller Inventory # 6545-9781857882063
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What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
Published by
Nicholas Brealey Publishing 13/05/2004, 2004
ISBN 10: 1857882067
ISBN 13: 9781857882063
Used
Softcover
Seller: AwesomeBooks, Wallingford, United Kingdom
Seller rating 5 out of 5 stars
Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Seller Inventory # 7719-9781857882063
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What Customers Like about You : Adding Emotional Value
Published by
Brealey Publishing, Nicholas, 1999
ISBN 10: 1857882067
ISBN 13: 9781857882063
Used
Softcover
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. Ships from the UK. Used book that is in clean, average condition without any missing pages. Seller Inventory # GRP11313189
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What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
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Paperback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR003401605
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What Customers Like About You
Published by
Nicholas Brealey Publishing, 2004
ISBN 10: 1857882067
ISBN 13: 9781857882063
Used
Paperback
Seller: Booksalvation, Manchester, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. Standard. Outline:- David Freemantle turns conventional wisdom on its head as he asserts that with wide choice available in the marketplace customers will tend to deal with companies whose staff appeal to them rather than mere products services and prices.-> the publisher of this PAPERBACK book is Nicholas Brealey Publishing The date of this copy is 2004 booksalvation have grade it as Very Good and it will be shipped from our UK warehouse This book is from the Series. Shipping is Free for UK buyers and at a reasonable charge for buyer outside the UK. Book. Seller Inventory # 9781857882063AT3122
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What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage Freemantle, David
Seller: Librairie Parrêsia, Figeac, France
Seller rating 5 out of 5 stars
Condition: Used: Good. What Customers Like About You | Freemantle | Brealey Publishing, 1999. In-8° broché, 304p. Couverture propre. Dos solide. Intérieur frais sans soulignage ou annotation. Exemplaire de bibliothèque : petit code barre en pied de 1re de couv., cotation au dos, rares et discrets petits tampons à l'intérieur de l'ouvrage. Très bon exemplaire [JA5]. Seller Inventory # 1220S31LQ2H
Quantity: 1 available
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What Customers Like about You : Adding Emotional Value
Published by
Brealey Publishing, Nicholas, 1999
ISBN 10: 1857882067
ISBN 13: 9781857882063
Used
Softcover
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. Seller Inventory # 1593890-6
Quantity: 1 available
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What Customers Like About You
Seller: La bataille des livres, Pradinas, France
Seller rating 5 out of 5 stars
Condition: Très bon. What Customers Like About You | Freemantle | Brealey Publishing, 1999. In-8° cartonné, 304p. Couverture propre. Dos solide. Intérieur frais sans soulignage ou annotation. Exemplaire de bibliothèque : petit code barre en pied de 1re de couv., cotation au dos, rares et discrets petits tampons à l'intérieur de l'ouvrage. Très bon exemplaire [JA6]. Seller Inventory # EI-0V3X-UTKY
Quantity: 1 available
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What Customers Like About You
Seller: La bataille des livres, Pradinas, France
Seller rating 5 out of 5 stars
Condition: Très bon. What Customers Like About You | Freemantle | Brealey Publishing, 1999. In-8° broché, 304p. Couverture propre. Dos solide. Intérieur frais sans soulignage ou annotation. Exemplaire de bibliothèque : petit code barre en pied de 1re de couv., cotation au dos, rares et discrets petits tampons à l'intérieur de l'ouvrage. Très bon exemplaire [JA6]. Seller Inventory # LZ-SHVG-NGYS
Quantity: 1 available