Supervisor's Script Book
Dreyfack, Raymond
ISBN 10: 0134601149 ISBN 13: 9780134601144
Published by Prentice Hall PTR, 1996
Used
Hardcover
From
Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
AbeBooks Seller since 3 August 2006
This specific item is no longer available.
About this Item
Description:
Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 4306662-6
Synopsis:
Every day, supervisors encounter difficult on-the-job conflicts for which they are essentially unprepared. This text gives supervisors word-for-word responses they can use to successfully mediate conflicts, gain support and stop potentially destructive situations before they undermine their authority and job success. This management tool also provides: business-tested strategies for replacing anger and resentment with control; impulsive reaction with preplanned thought; indecision with swift and sure responses; scripts for dealing with any conflict that could concievably arise with subordinates, superiors, fellow supervisors, or customers; and an easy-to-use index that directs supervisors to each of the 30 functional control areas that account for over 90% of on-the-job misunderstandings.
From the Author:
This book is based on 30+ years of field experience.
Thirty-plus years of managing and supervising people have exposed me to virtually every kind of supervisor boss and supervisor subordinate situation imaginable. When the moment of articulation is at hand, knowing just what to see can be of vital importance. It is all here in this book!
"About this title" may belong to another edition of this title.
Bibliographic Details
Title: Supervisor's Script Book
Publisher: Prentice Hall PTR
Publication Date: 1996
Binding: Hardcover
Condition: Good
Edition: 1st Edition.
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Supervisor's Script Book
Published by
Prentice Hall June 1996, 1996
ISBN 10: 0134601149
ISBN 13: 9780134601144
Used
Hardcover
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