Every day, supervisors encounter difficult on-the-job conflicts for which they are essentially unprepared. This text gives supervisors word-for-word responses they can use to successfully mediate conflicts, gain support and stop potentially destructive situations before they undermine their authority and job success. This management tool also provides: business-tested strategies for replacing anger and resentment with control; impulsive reaction with preplanned thought; indecision with swift and sure responses; scripts for dealing with any conflict that could concievably arise with subordinates, superiors, fellow supervisors, or customers; and an easy-to-use index that directs supervisors to each of the 30 functional control areas that account for over 90% of on-the-job misunderstandings.
"synopsis" may belong to another edition of this title.
Book Description Book Condition: New. Dust Jacket Condition: New. Shipped promptly and delivered within 3 to 5 working days. For PO BOX, APO, FPO and Puerto Rico addresses delivery done in 20 to 25 working days. Serving customers since 2006. Thousand of satisfied customers!. Bookseller Inventory # MIS_9780134601144_Pears_16.77
Book Description Prentice Hall, 1996. Hardcover. Book Condition: New. book. Bookseller Inventory # M0134601149
Book Description Prentice Hall Trade, 1996. Hardcover. Book Condition: New. 1. Bookseller Inventory # DADAX0134601149
Book Description Prentice Hall, 1996. Hardcover. Book Condition: New. Never used!. Bookseller Inventory # P110134601149
Book Description Book Condition: New. New. US edition. Perfect condition. Customer satisfaction our priority. Bookseller Inventory # ABE-FEB-19990
Book Description Book Condition: Brand New. New. US edition. Customer Satisfaction guaranteed!!. Bookseller Inventory # SHUB19990
Book Description Book Condition: Brand New. New, US edition. Excellent Customer Service. Bookseller Inventory # ABEUSA-19990
Book Description Prentice-Hall. Book Condition: New. pp. 334. Bookseller Inventory # 7350759