Evaluating Reference Services : A Practical Guide

Whitlatch, Jo Bell

ISBN 10: 0838907873 / ISBN 13: 9780838907870

Published by American Library Association, 2000

Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Seller Inventory # GRP14511375

Synopsis:

The author's proven techniques will explain how to: create a planning strategy to avoid future pitfalls; select the best evaluation tools for specific needs; understand the strengths and weaknesses of various collection tools; collect and analyze data more effectively; communicate results to improve reference services and maintain funding; and satisfy the needs of library users.

Review: "From looking at online catalog searching behaviors to providing an analysis of the costs of various reference services, you will find valuable guidance here."

"The practical orientation of the book allows for easy adoption of many of the recommendations made."

"One of this book's many strengths is the gently persuasive manner used to move readers from fear-of-research paralysis to adept number-crunching analysis."

Bibliographic Details

Title: Evaluating Reference Services : A Practical ...
Publisher: American Library Association
Publication Date: 2000
Binding: Soft cover
Condition: Good
Edition: 1st Edition.