Evaluating Reference Services: A Practical Guide - Softcover

Jo Bell Whitlatch

 
9780838907870: Evaluating Reference Services: A Practical Guide

Synopsis

The author's proven techniques will explain how to: create a planning strategy to avoid future pitfalls; select the best evaluation tools for specific needs; understand the strengths and weaknesses of various collection tools; collect and analyze data more effectively; communicate results to improve reference services and maintain funding; and satisfy the needs of library users.

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Review

"From looking at online catalog searching behaviors to providing an analysis of the costs of various reference services, you will find valuable guidance here."

"The practical orientation of the book allows for easy adoption of many of the recommendations made."

"One of this book's many strengths is the gently persuasive manner used to move readers from fear-of-research paralysis to adept number-crunching analysis."

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