The Customer Revolution : How to Thrive when Customers Are in Control

Seybold, Patricia B. ; Marshak, Ronni T. ; Lewis, Jeffrey M.

ISBN 10: 0609607723 / ISBN 13: 9780609607725

Published by Crown Publishing Group, Incorporated, New York, Ny, U. S. A., 2001

About this Item

398p, index. New copy stated first ed. ; 8vo.

Seller Inventory # 4321

Bibliographic Details

• Title: The Customer Revolution : How to Thrive when Customers Are in Control
• Publisher: Crown Publishing Group, Incorporated, New York, Ny, U. S. A.
• Publication Date: 2001
• Language: English
• ISBN 10: 0609607723
• ISBN 13: 9780609607725
• Binding: Hard Cover
• Edition: First Edition.
• Condition: As New
• Dust Jacket Condition: As New
• Seller catalogs:
  • Business Management

About this title

Synopsis

The author of Customers.com focuses on the customer as the driving force behind the Internet economy and explains how customer loyalty and satisfaction can affect business success. 100,000 first printing.

About the Author

PATRICIA B. SEYBOLD is the author of the international bestseller <b>Customers.com</b> and is the founder and CEO of the Boston-based Patricia Seybold Group (www.psgroup.com). The Seybold Group specializes in helping Fortune 500 companies with their e-business strategies, best practices, and technology architecture decisions. Founded in 1978, the firm offers customized consulting services, an online strategic research service, executive workshops, and in-depth research reports.