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Synopsis
The author of Customers.com focuses on the customer as the driving force behind the Internet economy and explains how customer loyalty and satisfaction can affect business success. 100,000 first printing.
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About the Author
PATRICIA B. SEYBOLD is the author of the international bestseller <b>Customers.com</b> and is the founder and CEO of the Boston-based Patricia Seybold Group (www.psgroup.com). The Seybold Group specializes in helping Fortune 500 companies with their e-business strategies, best practices, and technology architecture decisions. Founded in 1978, the firm offers customized consulting services, an online strategic research service, executive workshops, and in-depth research reports.
From the Inside Flap
onger in control of your company's destiny . . .<br><br>It happened in the music business and it will happen in yours. It's only a matter of time. Customers actually take control of an industry and reshape it from the outside in. Customers decide that the way they want to use an industry's product doesn't fit the current business model. <br><br>Patricia Seybold, author of the influential, bestselling <b>Customers.com</b> would say that that's a revolution. Thanks to the Internet and to mobile wireless devices, both business and consumer customers are demanding that you change your pricing structure, distribution channels, and the way you design and deliver products and services. Your business must be transformed so that it is completely customer-centric, or you will be out of business. <br><br>Her advice to companies facing the customer revolution? You can fight it if you want, just as Don Quixote fought imaginary windmills and thought he was winning battles. But naturally he l
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The Customer Revolution: How to Thrive When Customers Are in Control
Published by
Crown Business 01/03/2001, 2001
ISBN 10: 0609607723
ISBN 13: 9780609607725
Used
Hardcover
Seller: AwesomeBooks, Wallingford, United Kingdom
Seller rating 5 out of 5 stars
Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Seller Inventory # 7719-9780609607725
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The Customer Revolution: How to Thrive When Customers Are in Control
Published by
Crown Business 01/03/2001, 2001
ISBN 10: 0609607723
ISBN 13: 9780609607725
Used
Hardcover
Seller: Bahamut Media, Reading, United Kingdom
Seller rating 5 out of 5 stars
Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Seller Inventory # 6545-9780609607725
Quantity: 2 available
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The Customer Revolution
Seller: Hamelyn, Madrid, M, Spain
Seller rating 4 out of 5 stars
Condition: Como nuevo. : En 'The Customer Revolution', Patricia Seybold explora cómo las empresas pueden prosperar en una era donde los clientes tienen el control. A través de análisis y casos de estudio de diversas empresas, Seybold ofrece una guía práctica para transformar los negocios y centrarse en el cliente, adaptando estrategias de precios, canales de distribución y diseño de productos para satisfacer las demandas de los consumidores en la economía actual. Este libro proporciona una visión valiosa para las empresas que buscan medir y monitorear lo que realmente importa a sus clientes en tiempo real. EAN: 9780609607725 Tipo: Libros Categoría: Negocios y Economía Título: The Customer Revolution Autor: Patricia B. Seybold| Ronni T. Marshak| Jeffrey M. Lewis Editorial: Crown Pub Idioma: en Páginas: 416 Formato: tapa dura. Seller Inventory # Happ-2024-01-10-b2bcf2aa
Quantity: 1 available
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The Customer Revolution
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.6. Seller Inventory # G0609607723I4N00
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The Customer Revolution
Seller: Wonder Book, Frederick, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Very Good condition. Very Good dust jacket. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Bundled media such as CDs, DVDs, floppy disks or access codes may not be included. Seller Inventory # C05D-03717
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The Customer Revolution
Seller: Wonder Book, Frederick, MD, U.S.A.
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Condition: As New. Like New condition. Very Good dust jacket. A near perfect copy that may have very minor cosmetic defects. Seller Inventory # A12A-04949
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The Customer Revolution : How to Thrive when Customers Are in Control
Published by
Crown Publishing Group, Incorporated, New York, Ny, U. S. A., 2001
ISBN 10: 0609607723
ISBN 13: 9780609607725
Used
Hardcover
First Edition
Seller: Dromanabooks, Newstead, VIC, Australia
Seller rating 5 out of 5 stars
Hard Cover. Condition: As New. Dust Jacket Condition: As New. First Edition. 398p, index. New copy stated first ed. ; 8vo. Seller Inventory # 4321
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The Customer Revolution: How t
Seller: SecondSale, Montgomery, IL, U.S.A.
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Condition: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00080337686
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The Customer Revolution: How to Thrive When Customers Are in Control
Published by
Crown Business, New York, 2001
ISBN 10: 0609607723
ISBN 13: 9780609607725
Used
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First Edition
Signed
Seller: Black Falcon Books, Wellesley, MA, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Near Fine. Dust Jacket Condition: Near Fine. 1st Edition. First edition, stated; first printing, full number line. Inscribed and signed by Seybold on the half-title page. The book is unmarked; spine slant; corners sharp, spine ends lightly bumped. The dust jacket is not price-clipped (original price $27.50); Brodart protected. Signed by Author(s). Seller Inventory # 016056
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The Customer Revolution
Published by
Crown Business, 2001
ISBN 10: 0609607723
ISBN 13: 9780609607725
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Hardcover
First Edition
Seller: Budget Books, Pasadena, CA, U.S.A.
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Hardcover. Condition: New. Dust Jacket Condition: New. 1st Edition. Seller Inventory # 4228
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