Crucial Confrontations: Tools for Talking about Broken Promises, Violated Expectations, and Bad Behavior. This item is unavailable.
Language: English
Published by McGraw-Hill Companies, The, 2004
- First Edition
- Softcover
- Used
Seller: Better World Books Ltd, Dunfermline, United KingdomBetter World Books Ltd
AbeBooks seller since October 13, 2008
Condition: Used - Good
£ 4.93
Item description from seller
Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
Seller Inventory # 4226332-6
- Title
- Crucial Confrontations: Tools for Talking about Broken Promises, Violated Expectations, and Bad Behavior
- Author
- Switzler, Al, Patterson, Kerry, McMillan, Ron, Grenny, Joseph
- Publisher
- McGraw-Hill Companies, The
- Publication year
- 2004
- Condition
- Good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0071446524
- ISBN 13
- 9780071446525
- Edition
- 1st Edition.
- Item weight
- 0.871 pounds
- Dimensions
- N/A
Discover skills to resolve touchy, controversial, and complex issues at work and at home now available in this follow-up to the internationally popular Crucial Conversations.
Includes scripts modelling the best way to deal with confrontations.
"Synopsis" may belong to another edition of this title.
About the Author
Kerry Patterson has consulted with hundreds of Fortune 500 companies using his award-winning training program to teach development and maintenance of healthy organizations.
Joseph Grenny has 20 years of experience coaching thousands of corporate and government leaders around the world in the art of communication.
Ron McMillan cofounded and was the vice president of research and development of Covey Leadership Center.
Al Switzler is currently on the faculty at the Executive Development Center at the University of Michigan.
Together these authors have founded VitalSmarts and have trained more than 500,000 people world wide. They live in the greater Salt Lake City area.
"About the title" may belong to another edition of this title.