Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior

 
9780071446525: Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior

The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviour

Discover skills to resolve touchy, controversial, and complex issues at work and at home now available in this follow-up to the internationally popular Crucial Conversations.

Includes scripts modelling the best way to deal with confrontations.

"synopsis" may belong to another edition of this title.

Product Description:

Shows you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviour. This work lets you discover skills to resolve touchy, controversial, and complex issues at work and at home. It also includes scripts modelling the best way to deal with confrontations.

From the Back Cover:

"Hey, if you read only one 'management' book this decade...I'd insist that it be Crucial Confrontations."--from the foreword by TOM PETERS

"Revolutionary ideas...opportunities for breakthrough..." -- STEPHEN R. COVEY, author of The 7 Habits of Highly Effective People

"...unleash the true potential of a relationship or organization and move it to the next level...."-- KEN BLANCHARD, coauthor of The One Minute Manager® and The Secret: What Great Leaders Know--and Do

"The most recommended and most effective resource in my library."-- STACEY ALLERTON FIRTH, Vice President, Human Resources, Ford of Canada

"Brilliant strategies for those difficult discussions at home and in the workplace..."--SOLEDAD O'BRIEN, cohost of CNN's Morning Edition

"This book is the real deal....Read it, underline it, learn from it. It's a gem."-- MIKE MURRAY, VP Human Resources and Administration, Microsoft (retired)

NEVER WALK AWAY FROM ANOTHER TOUCHY, CONTROVERSIAL, OR COMPLEX ISSUE--AT WORK OR AT HOME!

Behind the problems that routinely plague families, teams, and organizations are individuals who either can't or won't deal with failed promises. Others have broken rules, missed deadlines, or just plain behaved badly. If anybody steps up to the issue, they often do a lousy job and create a whole new set of problems.

New research demonstrates that these disappointments aren't just irritating--they're costly--sapping organizational performance by 20 to 50 percent and accounting for up to 90 percent of divorces. Drawn from over 10,000 hours of real-life observations, Crucial Confrontations teaches skills to increase confidence in facing tough issues. Learn to:

  • Permanently resolve failed promises and missed deadlines
  • Transform broken rules and bad behaviors into productive accountability
  • Strengthen relationships while solving problems

"About this title" may belong to another edition of this title.

Top Search Results from the AbeBooks Marketplace

1.

Patterson, Kerry; Grenny, Joseph; McMillan, Ron; Switzler, Al
Published by McGraw-Hill (2004)
ISBN 10: 0071446524 ISBN 13: 9780071446525
New Paperback Quantity Available: 1
Seller
Barnes & Nooyen Books
(Spring, TX, U.S.A.)
Rating
[?]

Book Description McGraw-Hill, 2004. Paperback. Book Condition: New. New Condition, Paperback book, Bookseller Inventory # 1703240188

More Information About This Seller | Ask Bookseller a Question

Buy New
11.47
Convert Currency

Add to Basket

Shipping: 3.15
Within U.S.A.
Destination, Rates & Speeds

2.

Al Switzler; Joseph Grenny; Kerry Patterson; Ron Mcmillan
ISBN 10: 0071446524 ISBN 13: 9780071446525
New Quantity Available: 10
Seller
Marlton Books
(Rosenhayn, NJ, U.S.A.)
Rating
[?]

Book Description Book Condition: New. Book is sharp with only minor wear. Bookseller Inventory # 38VCYD001EW9

More Information About This Seller | Ask Bookseller a Question

Buy New
11.45
Convert Currency

Add to Basket

Shipping: 3.19
Within U.S.A.
Destination, Rates & Speeds

3.

Al Switzler; Joseph Grenny; Kerry Patterson; Ron Mcmillan
ISBN 10: 0071446524 ISBN 13: 9780071446525
New Paperback Quantity Available: 1
Seller
AMAZINGBOOKDEALS
(IRVING, TX, U.S.A.)
Rating
[?]

Book Description Paperback. Book Condition: BRAND NEW. BRAND NEW. Fast Shipping. Prompt Customer Service. Satisfaction guaranteed. Bookseller Inventory # 0071446524BNA

More Information About This Seller | Ask Bookseller a Question

Buy New
18.24
Convert Currency

Add to Basket

Shipping: 3.18
Within U.S.A.
Destination, Rates & Speeds

4.

Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
Published by McGraw-Hill (2004)
ISBN 10: 0071446524 ISBN 13: 9780071446525
New Paperback First Edition Quantity Available: 1
Seller
Ergodebooks
(RICHMOND, TX, U.S.A.)
Rating
[?]

Book Description McGraw-Hill, 2004. Paperback. Book Condition: New. 1st. Bookseller Inventory # DADAX0071446524

More Information About This Seller | Ask Bookseller a Question

Buy New
19.69
Convert Currency

Add to Basket

Shipping: 3.18
Within U.S.A.
Destination, Rates & Speeds

5.

Al Switzler; Joseph Grenny; Kerry Patterson; Ron McMillan
Published by McGraw-Hill (2004)
ISBN 10: 0071446524 ISBN 13: 9780071446525
New Paperback Quantity Available: 1
Seller
Irish Booksellers
(Rumford, ME, U.S.A.)
Rating
[?]

Book Description McGraw-Hill, 2004. Paperback. Book Condition: New. book. Bookseller Inventory # 0071446524

More Information About This Seller | Ask Bookseller a Question

Buy New
23.11
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

6.

Patterson, Kerry, Grenny, Joseph, McMill
Published by McGraw-Hill (2004)
ISBN 10: 0071446524 ISBN 13: 9780071446525
New Paperback Quantity Available: 2
Seller
Murray Media
(North Miami Beach, FL, U.S.A.)
Rating
[?]

Book Description McGraw-Hill, 2004. Paperback. Book Condition: New. Bookseller Inventory # P110071446524

More Information About This Seller | Ask Bookseller a Question

Buy New
32.62
Convert Currency

Add to Basket

Shipping: 2.38
Within U.S.A.
Destination, Rates & Speeds