First edition, first printing, hardcover. 290 pages. Very good with head of tail lightly bumped and bottom corners of pages 45/46, 47/48, 59/60, 81/82 creased, and previous owner's notes in ink on last page (290)., in a very good dust jacket with light edgewear. Mylar cover on jacket. The classic book on marketing.

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Bibliographic Details

Title

CUSTOMER SATISFACTION IS WORTHLESS/ CUSTOMER LOYALTY IS PRICELESS

Publisher

Bard Press, Austin, Texas

Publication Date

1998

Language

English

ISBN 10

188516730X

ISBN 13

9781885167309

Binding

Hardcover

Edition

First Edition

Condition

Very Good

Dust Jacket Condition

Very Good

Seller catalogs

Business

About this title

Synopsis

Nationally syndicated columnist and sales trainer, Jeffrey Gitomer shows you how to convert satisfied customers into loyal customers.

Synopsis

Offers strategies for turning customer satisfaction into customer loyalty, emphasizing the importance of word-of-mouth advertising.

"About this title" may belong to another edition of this title.

Store Description

Ziebarth Books, Paul Ziebarth, proprietor. 803 E. 6th Street, Coal Valley, IL 61240. Telephone: 309-799-5845. Email: paulziebarth@gmail.com. By appointment only.

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Ziebarth Books
IL, U.S.A.

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Subject to prior sale. All prices U.S. funds. Books will be held for ten days pending payment. Books returnable within ten days, at buyer's expense, in same condition as when received. Email before returning. Payment: Checks or money orders. Credit card payments accepted through PayPal. Shipping: Books are shipped USPS media mail rate unless other arrangements are made. 4.50 postage and handling for first book and $2.00 for each additional book within the United States.

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