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Nationally syndicated columnist and sales trainer, Jeffrey Gitomer shows you how to convert "satisfied" customers into "loyal" customers.
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Offers strategies for turning customer satisfaction into customer loyalty, emphasizing the importance of word-of-mouth advertising.
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- PublisherCapstone
- Publication date1999
- ISBN 10 188516730X
- ISBN 13 9781885167309
- BindingHardcover
- Edition number1
- Number of pages288
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Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
Published by
Gitomer, Jeffrey
(1998)
ISBN 10: 188516730X
ISBN 13: 9781885167309
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Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
Published by
Gitomer, Jeffrey
(1998)
ISBN 10: 188516730X
ISBN 13: 9781885167309
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