Reception Front Office Management Procedure by Jagmohan Negi Gaurav M J Ritushka (1 results)

Contents Foreword Preface 1 Training in reception and front office management an introduction 2 Front office organization multiple choice questions 3 Reception skills development matching type questions 4 Communication skills fill in the blanks 5 Procedures and systems true and false questions 6 Reservation procedures mixed type questions 7 Marketing and selling short answer type questions 8 Safety and security descriptive type questions 9 Listening and writing skill development miscellaneous questions Appendix 321 pp.