Reception and Front Office Management : Procedure and Operation

Jagmohan Negi, Gaurav M.J. Ritushka and Suniti

Published by Kanishka, 2011

About this Item

Contents Foreword Preface 1 Training in reception and front office management an introduction 2 Front office organization multiple choice questions 3 Reception skills development matching type questions 4 Communication skills fill in the blanks 5 Procedures and systems true and false questions 6 Reservation procedures mixed type questions 7 Marketing and selling short answer type questions 8 Safety and security descriptive type questions 9 Listening and writing skill development miscellaneous questions Appendix 321 pp.

Seller Inventory # 98537

Bibliographic Details

• Title: Reception and Front Office Management : Procedure and Operation
• Publisher: Kanishka
• Publication Date: 2011