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Driven Delight Delivering World Class by Michelli Joseph (44 results)
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Condition: very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.
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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Seller: Bay State Book Company, North Smithfield, RI, U.S.A.
Seller rating 5 out of 5 stars
Condition: good. The book is in good condition with all pages and cover intact, including the dust jacket if originally issued. The spine may show light wear. Pages may contain some notes or highlighting, and there might be a "From the library of" label. Boxed set packaging, shrink wrap, or included media like CDs may be missing.
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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Published by McGraw-Hill Companies, 2015
ISBN 10: 007180630X ISBN 13: 9780071806305
Language: English
Hardcover. Condition: Very Good. No Jacket. Former library book; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.23.
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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Published by McGraw-Hill Companies, 2015
ISBN 10: 007180630X ISBN 13: 9780071806305
Language: English
Hardcover. Condition: Good. No Jacket. Missing dust jacket; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.23.
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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Published by McGraw-Hill Companies, 2015
ISBN 10: 007180630X ISBN 13: 9780071806305
Language: English
Hardcover. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.23.
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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Published by McGraw-Hill Companies, 2015
ISBN 10: 007180630X ISBN 13: 9780071806305
Language: English
Hardcover. Condition: Very Good. No Jacket. Former library book; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.23.
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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Published by McGraw-Hill Companies, 2015
ISBN 10: 007180630X ISBN 13: 9780071806305
Language: English
Hardcover. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less 1.23.
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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Published by McGraw-Hill Companies, 2015
ISBN 10: 007180630X ISBN 13: 9780071806305
Language: English
Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.23.
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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Published by McGraw-Hill Companies, 2015
ISBN 10: 007180630X ISBN 13: 9780071806305
Language: English
Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.23.
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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Seller: Goodwill of Greater Milwaukee and Chicago, Racine, WI, U.S.A.
Seller rating 5 out of 5 stars
Condition: good. Book is considered to be in good or better condition. The actual cover image may not match the stock photo. Hard cover books may show signs of wear on the spine, cover or dust jacket. Paperback book may show signs of wear on spine or cover as well as having a slight bend, curve or creasing to it. Book should have minimal to no writing inside and no highlighting. Pages should be free of tears or creasing. Stickers should not be present on cover or elsewhere, and any CD or DVD expected with the book is included. Book is not a former library copy.
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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Seller: Goodwill Industries of VSB, Oxnard, CA, U.S.A.
Seller rating 5 out of 5 stars
Condition: Acceptable. The book is 100% readable but visibly worn, and damaged. This may include stains, tears, rips, folded pages, binding damage, dents, scuffs, scratches and sticker residue. The book also may contain heavy highlighting and notes. Please ask for photos as our books are donations and may not contain above mentioned defects. There is a signature or handwriting on the inside front cover.
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Condition: good. Signs of wear and consistent use.
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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Published by McGraw-Hill Education, 2015
ISBN 10: 007180630X ISBN 13: 9780071806305
Language: English
Seller: The Warm Springs Book Company, Fremont, CA, U.S.A.
Seller rating 4 out of 5 stars
Signed
Hardcover. Condition: Fine. A fine copy in a fine mylar protected DJ. 2nd printing. Inscribed (not personalized ) and signed by the author on the front endpaper. DJ has some minor general wear. Illustrated. 8vo; 304 pages. Inscribed by Author(s).
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Hardcover. Condition: Fine.
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hardcover. Condition: New. In shrink wrap. Looks like an interesting title!
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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Published by McGraw Hill, McGraw Hill, 2015
ISBN 10: 007180630X ISBN 13: 9780071806305
Language: English
Hardcover. Condition: Fine. Fine. Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way (0), Vol. 0 by Joseph Michelli. McGraw Hill, 2015. 304pp. Language: English. Note: Signed by the author. Light shelfwear without any other signs of wear or use.
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hardcover. Condition: New.
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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way (Signed Copy)
Published by McGraw-Hill Education, New York, 2015
ISBN 10: 007180630X ISBN 13: 9780071806305
Language: English
Seller: Kurtis A Phillips Bookseller, Roswell, GA, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. Dust Jacket Condition: Very Good. Limited Numbered First Edition. Black-boards hardback with an unclipped dust jacket now protected in a new archival-quality, removable Mylar plastic cover. Signed and numbered (2482/3000) on the front free page on a Mercedes-Benz USA bookplate, with absolutely no further inscription, by the author. This copy has a "read-only-once-or-twice" look & feel with no crushes to the boards' corners. Stored in sealed plastic protection and mailed (bubble-wrapped) in a sturdy Jiffy Rigi Bag envelope. We ship daily from Roswell, Ga. Serving satisfied customers since 1999. Signed by the Author on a Book.
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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way (BUSINESS BOOKS)
Seller: Callaghan Books South, New Port Richey, FL, U.S.A.
Seller rating 4 out of 5 stars
First Edition Signed
Hardcover. Condition: As New. Dust Jacket Condition: As New. 1st Edition. Larger, sturdy book, black covers, very bright silver lettering on spine, 282 pages plus a brief biographical note and ads. On first front end paper in black felt-tip pen on white sticker : Delight! Josephy Michelli." DJ glossy black background to most of front, spine and back borders, a raised Mercedes-Benz logo with stippled design at top front, gray at center back with praise. DJ and book, both As New. Signed by Author(s).
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hardcover. Condition: New. HARDCOVER, BRAND NEW, Perfect Shape, No Remainder Mark,Fast Shipping With Online Tracking, International Orders shipped Global Priority Air Mail, All orders handled with care and shipped promptly in secure packaging, we ship Mon-Sat and send shipment confirmation emails. Our customer service is friendly, we answer emails fast, accept returns and work hard to deliver 100% Customer Satisfaction!
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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way (Hardback or Cased Book)
Published by McGraw-Hill Education 12/8/2015, 2015
ISBN 10: 007180630X ISBN 13: 9780071806305
Language: English
Hardback or Cased Book. Condition: New. Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way 1.18. Book.
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Condition: New.
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Condition: New.
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Condition: New. SUPER FAST SHIPPING.
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Condition: New.
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Condition: As New. Unread book in perfect condition.
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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way (Hardcover)
Published by McGraw-Hill Education - Europe, 2015
ISBN 10: 007180630X ISBN 13: 9780071806305
Language: English
Hardcover. Condition: new. Hardcover. A Wall Street Journal bestsellerWhy are Mercedes-Benz customers so loyal and passionate? Because the people at Mercedes-Benz are Driven to Delight In his previous bestsellers--The Starbucks Experience, The New Gold Standard, and Prescription for Excellence--Joseph Michelli revealed customer experience practices and strategies of beloved businesses. Now, in this timely new book, he shares the greatest customer-driven insights behind one of the most iconic brand names in the world: Mercedes-Benz USA.DRIVEN TO DELIGHT reveals: How Mercedes-Benz USA launched a multi-year program to elevate their customer experience--even though their product was already best in class.How they activated people, improved processes, and deployed technology to emotionally engage customers.How the Mercedes-Benz approach can jump-start any customer-driven businessby accelerating your commitment to the customer experience.Filled with exclusive front-seat insights from Mercedes-Benz employees, eye-opening testimonials from passionate Mercedes-Benz fans, and solid nuts-and-bolts advice for creating your own consumer-aligned road map, Driven to Delight will help you retool your strategies, reignite your customers, and refuel your team for the long haul.Mercedes-Benz. The name alone conjures images of luxury, innovation, quality, and performance. But in todays market, you need more than a world-class product to outpace the competition--which is why the executives at Mercedes-Benz USA set a course to create a customer experience in keeping with their legendary cars.This is the story of how an organization became Driven to Delight. It reveals the action plan Mercedes-Benz USA used to catapult the company to first place rankings in national customer satisfaction studies while at the same time growing sales and profits. With unprecedented access to company personnel, customer experience expert Joseph Michelli charts the journey the company took and identifies the all-important keys to driving delight in any customer-based organization. Youll learn how to:Create a compelling vision for exceptional customer experiencesIdentify the ever changing wants, needs, and desires of your customer segmentsMap out your key customer journeys and high value contact pointsEffectively evaluate customer perceptions throughout their journey with youResolve customer needs swiftly and constantly improve your delivery processesLink rewards and recognition to customer experience excellence throughout your organizationThese proven techniques are part of the Mercedes-Benz USA Driven to Delight culture which sets a new gold standard in customer service, employee engagement, and peak performance. Youll find step-by-step strategies that can be customized to fit your business model and customer needs. Youll discover invaluable tools like Vision Mapping, Customer Journey Wheels, Customer-Centric Strategy and Resource Planning Processes --plus 20 Key Questions you can use to diagnose your progress and steer your company in the right direction.Along the way, youll get a rare first-hand comprehensive view of a world-class company in action. Youll see how a best or nothing organization became customer obsessed, mile after mile, year after year. Most importantly, youll learn how to ramp up your own customer experience, rev up your customer commitment, and take your customers on a journey thats bound to delight--the Mercedes-Benz way.Joseph A. Michelli is an internationally sought-after speaker, author, and organizational consultant. His books include The St Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Published by McGraw-Hill Education, 2015
ISBN 10: 007180630X ISBN 13: 9780071806305
Language: English
HRD. Condition: New. New Book. Shipped from UK. Established seller since 2000.
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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Published by McGraw-Hill Education, 2015
ISBN 10: 007180630X ISBN 13: 9780071806305
Language: English
Seller: PBShop.store UK, Fairford, GLOS, United Kingdom
Seller rating 5 out of 5 stars
£ 29.74
Convert currency£ 7.63 shipping from United Kingdom to U.S.A.Quantity: 2 available
Add to basketHRD. Condition: New. New Book. Shipped from UK. Established seller since 2000.
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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Published by McGraw-Hill Education - Europe, US, 2015
ISBN 10: 007180630X ISBN 13: 9780071806305
Language: English
Seller: Rarewaves.com USA, London, LONDO, United Kingdom
Seller rating 5 out of 5 stars
£ 41
Convert currencyFree shipping from United Kingdom to U.S.A.Quantity: 1 available
Add to basketHardback. Condition: New. A firsthand look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization.Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.The author reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision, Driven to Delight. Nowhere else can you find this in-depth, all-access look at senior leadership's vision, strategy, and tactical steps to create and sustain the wide-sweeping actions needed to deliver a customer experience that lives up to the company's brand promise, "the best or nothing.".
