Customer Relationship Management Theory (32 results)

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paperback. Condition: New. Paperback.Pub Date:2023-01 Pages:210 Language:Chinese Publisher:People's Posts and Telecommunications Press This book introduces the workflow of customer relationship management from three levels: basic theory. related technology. and management tools. On the basis of explaining the theory of customer relationship management. it demonstrates the use of various functions of customer relationship management software in the form of practical training projects. striving to combine theoretical tea.…

Soft cover. Condition: New. Language:Chinese.Author:XIA YONG LIN GU XIN.Binding:Soft cover.Publisher:Electronics Industry Publishing House Pub. Date :2.

paperback. Condition: New. Paperback.Pub Date:2016-05 Pages:247 Language:Chinese Publisher:Shanghai University of Finance and Economics Press Any enterprise that wants to be invincible in the fierce market competition cannot neglect the management of customers. so the research on customer relationship management should be placed in the first place. Customer Relationship Management Theory and Practice organically combines theoretical teaching. case analysis. thinking exercises. and simulation training. focusing on the r.…

Soft cover. Condition: New. Language:Chinese.Author:SHAO BING JIA YU TONG KUI DENG.Binding:Soft cover.Publisher:Tsinghua University Press Pub. Date :2004-05-01.

Soft cover. Condition: New. Language:Chinese.Author:YANG LU MING DENG.Binding:Soft cover.Publisher:Electronic Industry Press Pub. Date :2009-04-01.

paperback. Condition: Good. Ship out in 2 business day, And Fast shipping, Free Tracking number will be provided after the shipment.Customer Relationship Management ---- Theory and Practice Shao Bing homeFour Satisfaction guaranteed,or money back.

paperback. Condition: New. Language:Chinese.Paperback. Publisher: China Water Conservancy and Water.

paperback. Condition: New. Language:Chinese.Publisher: Machinery Pub. Date :2006-09-01. book provides a comprehensive and systematic introduction to customer relationship management (CRM). the basic idea of ??the theory. implementation methodology. key technologies and practical applications. The book is 12 chapters. the first choice introduces the basics of customer relationship management. theoretical approaches and strategies; and then from the perspective of the theory and implementation of customer relationship ma.…

paperback. Condition: New. Language:Chinese.Pages Number: 247 Publisher: Tsinghua University. Pub. Date :2010-10-1. This book describes the customer relationship management (crm) the basic theory to the development of Microsoft Customer Relationship Management System (microsoft dynamics crm) based on the application. with the corresponding theoretical knowledge. theory and practice. so that students have a customer relationship management by learning the basic knowledge. basic theory and initial customer information co.…

paperback. Condition: New. Language:Chinese.Pages Number: 162 Publisher: Chongqing University Press Pub. Date :2007-1-1. The book includes: overview of customer relationship management. commercial banking. commercial banking customer research. customer segmentation and management of commercial banks. commercial banks in customer knowledge management . commercial banks account manager system. data warehouse and data mining technology. Contents: Chapter 1 Introduction 1.1 1.2 China's banking customer management changes i.…

paperback. Condition: New. Language:Chinese.Paperback . Publisher: Water Resources and Hydropower Pub. Date :2006-10-01. This book is divided into eight chapters. devoted. respectively. customer relationship management. three themes: concepts. methods. basic marketing theory; technology and system design; enterprises. This book discusses the three themes. the argument seeks to select the forefront of analysis sought to in-depth. there are cases that support the theory sought. Therefore. the cutting-edge management conc.…

paperback. Condition: New. Paperback. Pub Date: 2004 Pages: 288 Language: English Publisher: Zhejiang University Press customer relationship management theory and software involved in the CRM basic theory and implementation of the four-part CRM software. CRM technology and CRM. Customer relationship management CRM basic theoretical part of the system presents the customer life cycle theory. customer value recognition theory and customer loyalty nurture theory three theories. the part of the cohesion editor Chen Minglia.…

paperback. Condition: Good. Customer relationship management (CRM) - network economy enterprise management theory and application solutions.

paperback. Condition: New. Ship out in 2 business day, And Fast shipping, Free Tracking number will be provided after the shipment.Paperback. Pub Date :2013-06-01 Pages: 222 Publisher: People Post Press 21st Century Economic Management College College planning materials Series Customer Relationship Management : Theory. Technology and Practice will be concepts. technologies and practices set is writing the theme to these three levels of customer relationship management system combing knowledge . Book is divided into three . a total of 13 chapters . covering multiple aspects of customer relationship management . 21st Centu.Four Satisfaction guaranteed,or money back.…

paperback. Condition: New. Paperback. Pub Date :2014-06-01 Pages: 264 Publisher: University Press of customer relationship management theory and practice. according to the latest syllabus preparation. follow courseware reform trends. and strive to achieve theory with practice. focusing on practical. easy to understand introduction to related content. The book has ten chapters. the main contents include the basic principles of customer relationship management. customer analysis. customer relations. customer relationship. …

paperback. Condition: New. Language:Chinese.Paperback. Pub Date: 2015-8-3 Pages: 222 Publisher: People Post Press book XTools customer relationship management software platforms. operating on three levels from the basic theory of customer relationship management. related technology. software and basic theory practices were systematically introduced. This book uses the theory and method of combining software operating on a structure. based on elaborate customer relationship management theory. describes the use method XT.…

paperback. Condition: New. Language:Chinese.Paperback. Pub Date: 2019-12-01 Publisher: China Light Industry Press Service Quality and Customer Relationship Management: Theory and Practice (Professional Teaching Materials for Colleges and Universities) focuses on the issues related to service quality management and customer satisfaction. The systematic display of academic research results from the past and the empirical data obtained through industry-academia cooperation with the industry have high academic value and re.…

paperback. Condition: New. Ship out in 2 business day, And Fast shipping, Free Tracking number will be provided after the shipment.Paperback. Pub Date :2012-05-01 Language: Chinese Publisher: Machinery Industry Press Product Name : Customer Relationship Management Theory and Applications ( 2nd Edition general higher education planning materials ) Author : Li Zhigang ISBN Number: 9787111365648 Press: Machinery Industry Publishing product type : Book published :2012 -05-01 printing time :2012 -07-01 [Description] Li Zhigang editor of the theory and Application of customer Relationship Management (2nd Edition ) comprehensiv.Four Satisfaction guaranteed,or money back.…

paperback. Condition: New. Language:Chinese.Paperback. Pub Date: 2015-7-1 Pages: 333 Publisher: Electronic Industry Press book connotation of customer relationship management and related theories of the sort. are analyzed from the perspective of customer satisfaction and customer loyalty. and from customer relationship management and customer experience management point of view are discussed. the relationship leads to customer relationship management and enterprise reform. the book emphasizes the importance of customer.…

paperback. Condition: New. Pub Date :2004-05-01 Publisher: Tsinghua University Press book from the theory. practice and operation of three levels of customer relationship management system concise introduction. First. from the two perspectives of management ideas and technology applications introduced to the basic principles of the existing customer relationship management. and customer relationship management strategy implementation and project management. through vivid case about last combine specific CRM software in.…

paperback. Condition: New. Paperback. Pub Date: 2019-10-01 Pages: 276 Language: Chinese Publisher: People Post Press book three aspects of customer relationship management systems were introduced from the basic theory. related technology. software operation. On the basis of elaborate customer relationship management theory. the book details the use of customer relationship management software functions. in order .…

paperback. Condition: New. Language:Chinese.Paperback. Pub Date: 2019-08-01 Pages: 326 Publisher: Tsinghua University Press Chapter One Overview of Customer Relationship Management; Chapter Two Theoretical Basis of Customer Relationship Management; Chapter Three Technical Basis of Customer Relationship Management; Chapter Four Customer Relationship Management Strategy; Chapter 5 Customer Analysis. Identification. Selection and Development; Chapter 6 Customer Information Management; Chapter 7 Customer Hierarchical Manag.…

paperback. Condition: New. Paperback. Pub Date: 2018-01-01 Pages: 336 Language: Chinese Publisher: tsinghua university press of the customer relationship management (second edition) theory and practice on how to plan and practice the main line. customer relationship management (CRM) on relevant theories of CRM. implementation method and technology application. emphatically to the reader the CRM project planning. implementation.…

paperback. Condition: New. Language:Chinese.Pages Number: 380 Publisher: Chengdu Times Pub. Date :2011-07-01 version 1. Contents: basic knowledge of the origin of the first chapter the origin and development of CRM CRM CRM causes the development of dynamic CRM role in the differentiation of the basic concepts of CRM CRM Definition understanding of the definition of CRM Social CRM Customer Relationship Management Practice Management Practice Management CRM system analysis extends time management client management contac.…

Condition: Wie neu. Gebraucht - Wie neu Wie neu, Importqualität, auf Lager - Please note that the content of this book primarily consists of articles available from Wikipedia or other free sources online. Predictive analytics encompasses a variety of techniques from statistics, data mining and game theory that analyze current and historical facts to make predictions about future events. In business, predictive models exploit patterns found in historical and transactional data to identify risks and opportunities. Models capture relationships among many factors to allow assessment of risk or potential associated with a particular set of conditions, guiding decision making for candidate transactions. One of the most well-known applications is credit scoring, which is used throughout financial services. Scoring models process a customer''s credit history, loan application, customer data, etc., in order to rank-order individuals by their likelihood of making future credit payments on time. Predictive analytics are also used in insurance, telecommunications, retail, travel, healthcare, pharmaceuticals and other fields.…