9786203200713 - Adoption of Electronic Customer Relationship Management: Adoption of Customer Relationship Management in Service Sector by Tebourbi, Sameh; Khemakhem, Romdhane (5 results)
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Seller: moluna, Greven, Germanymoluna
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Seller: preigu, Osnabrück, Germanypreigu
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Taschenbuch. Condition: Neu. Adoption of Electronic Customer Relationship Management | Adoption of Customer Relationship Management in Service Sector | Sameh Tebourbi (u. a.) | Taschenbuch | Englisch | 2021 | LAP LAMBERT Academic Publishing | EAN 9786203200713 | Verantwortliche Person für die EU: preigu GmbH & Co. KG, Lengeriche…r Landstr. 19, 49078 Osnabrück, mail[at]preigu[dot]de | Anbieter: preigu.
Language: English
Published by LAP LAMBERT Academic Publishing Jan 2021, 2021
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Seller: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, GermanyBuchWeltWeit Ludwig Meier e.K.
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Taschenbuch. Condition: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -This book was devoted to the literature review on the concept of innovation and its adoption. Our conclusion was that the adoption process is different from the diffusion process, and aims to identify the determinants of the busines…s-customer relationship. This relationship is obviously important for the successful implementation of a technological innovation such as e-CRM system. In this book is extracted the dimensionality of relationship quality to fully understand the impact of e-CRM system adoption factors on relationship quality. We have chosen the emotional dimensions for the understanding of the customer relationship 'which highlights the essential role of relationship marketing'. The quality of the business relationship is a multidimensional concept which is based on satisfaction, trust and commitment. 68 pp. Englisch.
Language: English
Published by LAP LAMBERT Academic Publishing Jan 2021, 2021
- Softcover
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Seller: buchversandmimpf2000, Emtmannsberg, BAYE, Germanybuchversandmimpf2000
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Taschenbuch. Condition: Neu. This item is printed on demand - Print on Demand Titel. Neuware -This book was devoted to the literature review on the concept of innovation and its adoption. Our conclusion was that the adoption process is different from the diffusion process, and aims to identify the determinants of the business-cu…stomer relationship. This relationship is obviously important for the successful implementation of a technological innovation such as e-CRM system. In this book is extracted the dimensionality of relationship quality to fully understand the impact of e-CRM system adoption factors on relationship quality. We have chosen the emotional dimensions for the understanding of the customer relationship 'which highlights the essential role of relationship marketing'. The quality of the business relationship is a multidimensional concept which is based on satisfaction, trust and commitment.VDM Verlag, Dudweiler Landstraße 99, 66123 Saarbrücken 68 pp. Englisch.
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Seller: AHA-BUCH GmbH, Einbeck, GermanyAHA-BUCH GmbH
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Taschenbuch. Condition: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - This book was devoted to the literature review on the concept of innovation and its adoption. Our conclusion was that the adoption process is different from the diffusion process, and aims to identify the determinants of the business-cus…tomer relationship. This relationship is obviously important for the successful implementation of a technological innovation such as e-CRM system. In this book is extracted the dimensionality of relationship quality to fully understand the impact of e-CRM system adoption factors on relationship quality. We have chosen the emotional dimensions for the understanding of the customer relationship 'which highlights the essential role of relationship marketing'. The quality of the business relationship is a multidimensional concept which is based on satisfaction, trust and commitment.
