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9781610692830 - Crash Course in Dealing with Difficult Library Customers by Mosley, Shelley Elizabeth (22 results)
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Crash Course in Dealing with Difficult Library Customers
Language: English
Published by Bloomsbury Publishing USA, 2013
ISBN 10: 1610692837 ISBN 13: 9781610692830
Condition: Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Paperback. Condition: Very Good. No Jacket. Former library book; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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paperback. Condition: Good. Ex-library paperback book with library stickers, labels and stamps on cover and inside. Cover is in good condition. Spine is tight. Pages are clean, free of markings, notes or stains. Ships from Friends bookstore to benefit Beaverton (Oregon) library.
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Condition: New.
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Condition: New.
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Crash Course in Dealing with Difficult Library Customers (Paperback or Softback)
Language: English
Published by Bloomsbury Publishing PLC 12/16/2013, 2013
ISBN 10: 1610692837 ISBN 13: 9781610692830
Paperback or Softback. Condition: New. Crash Course in Dealing with Difficult Library Customers. Book.
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Condition: As New. Unread book in perfect condition.
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Crash Course in Dealing with Difficult Library Customers
Seller: Ria Christie Collections, Uxbridge, United Kingdom
Seller rating 5 out of 5 stars
£ 43.62
£ 11.98 shipping
Ships from United Kingdom to U.S.A.Quantity: Over 20 available
Add to basketCondition: New. In.
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Crash Course in Dealing with Difficult Library Customers
Language: English
Published by ABC-Clio, Incorporated, 2013
ISBN 10: 1610692837 ISBN 13: 9781610692830
Condition: New. pp. 128.
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Crash Course in Dealing with Difficult Library Customers
Language: English
Published by Libraries Unlimited 2013-12-16, 2013
ISBN 10: 1610692837 ISBN 13: 9781610692830
£ 41.47
£ 15.49 shipping
Ships from United Kingdom to U.S.A.Quantity: Over 20 available
Add to basketPaperback. Condition: New.
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Crash Course in Dealing with Difficult Library Customers
Seller: GreatBookPricesUK, Woodford Green, United Kingdom
Seller rating 5 out of 5 stars
Condition: New.
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Crash Course in Dealing with Difficult Library Customers
Seller: GreatBookPricesUK, Woodford Green, United Kingdom
Seller rating 5 out of 5 stars
Condition: As New. Unread book in perfect condition.
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Paperback. Condition: Brand New. 128 pages. 11.25x8.75x0.75 inches. In Stock.
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Crash Course in Dealing with Difficult Library Customers
Language: English
Published by Bloomsbury Publishing Plc, 2013
ISBN 10: 1610692837 ISBN 13: 9781610692830
PAP. Condition: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.
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Crash Course in Dealing with Difficult Library Customers
Language: English
Published by Bloomsbury Publishing Plc, 2013
ISBN 10: 1610692837 ISBN 13: 9781610692830
Seller: PBShop.store UK, Fairford, GLOS, United Kingdom
Seller rating 4 out of 5 stars
£ 44.59
£ 5.02 shipping
Ships from United Kingdom to U.S.A.Quantity: Over 20 available
Add to basketPAP. Condition: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.
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Crash Course in Dealing with Difficult Library Customers (Paperback)
Language: English
Published by Bloomsbury Publishing Plc, Englewood, 2013
ISBN 10: 1610692837 ISBN 13: 9781610692830
Paperback. Condition: new. Paperback. Libraries are public placesopen to anyone and everyone. This book contains invaluable, practical tips for library staff who sometimes must deal with difficult or even dangerous individuals and situations.Every library experiences difficult patrons. Thorough preparation is the best defense: it's always much better to be proactive than reactive. The authors of Crash Course in Dealing with Difficult Library Customers realized that these kinds of situations are more universal than unique, despite the great variations in library environments and customer bases, and pooled their more than 100 years of experience to offer practical advice that will help library staff prepare for the many kinds of "worst case scenarios"before they arise.The book identifies the basic types of problem-causing individuals, thoroughly overviews effective strategies for offsetting their actions, and explains how to successfully manage the stressful, emotionally charged situations that can arise. Drawing on their extensive real-world experience, the authors provide instructions for "last resort" options when dealing with illegal activities, acknowledge the rights of employees in difficult situations, and present strategies that will minimize staff members' stress levels when dealing with patrons. While this book will be extremely valuable to public library staff, it addresses common situations that can happen in public service at any type of library. Administrators who need to develop policies to protect their staff and their users will also find this unique work essential reading. Libraries are public places-open to anyone and everyone. This book contains invaluable, practical tips for library staff who sometimes must deal with difficult or even dangerous individuals and situations. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
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Crash Course in Dealing with Difficult Library Customers
Language: English
Published by ABC-Clio, Incorporated, 2013
ISBN 10: 1610692837 ISBN 13: 9781610692830
Condition: New. Print on Demand pp. 128.
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Crash Course in Dealing with Difficult Library Customers
Language: English
Published by ABC-Clio, Incorporated, 2013
ISBN 10: 1610692837 ISBN 13: 9781610692830
Condition: New. PRINT ON DEMAND pp. 128.
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Crash Course in Dealing with Difficult Library Customers
Seller: THE SAINT BOOKSTORE, Southport, United Kingdom
Seller rating 5 out of 5 stars
£ 50.36
£ 16.50 shipping
Ships from United Kingdom to U.S.A.Quantity: Over 20 available
Add to basketPaperback / softback. Condition: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days.
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Crash Course in Dealing with Difficult Library Customers (Paperback)
Language: English
Published by Bloomsbury Publishing Plc, Englewood, 2013
ISBN 10: 1610692837 ISBN 13: 9781610692830
Paperback. Condition: new. Paperback. Libraries are public placesopen to anyone and everyone. This book contains invaluable, practical tips for library staff who sometimes must deal with difficult or even dangerous individuals and situations.Every library experiences difficult patrons. Thorough preparation is the best defense: it's always much better to be proactive than reactive. The authors of Crash Course in Dealing with Difficult Library Customers realized that these kinds of situations are more universal than unique, despite the great variations in library environments and customer bases, and pooled their more than 100 years of experience to offer practical advice that will help library staff prepare for the many kinds of "worst case scenarios"before they arise.The book identifies the basic types of problem-causing individuals, thoroughly overviews effective strategies for offsetting their actions, and explains how to successfully manage the stressful, emotionally charged situations that can arise. Drawing on their extensive real-world experience, the authors provide instructions for "last resort" options when dealing with illegal activities, acknowledge the rights of employees in difficult situations, and present strategies that will minimize staff members' stress levels when dealing with patrons. While this book will be extremely valuable to public library staff, it addresses common situations that can happen in public service at any type of library. Administrators who need to develop policies to protect their staff and their users will also find this unique work essential reading. Libraries are public places-open to anyone and everyone. This book contains invaluable, practical tips for library staff who sometimes must deal with difficult or even dangerous individuals and situations. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.
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Condition: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Libraries are public places-open to anyone and everyone. This book contains invaluable, practical tips for library staff who sometimes must deal with difficult or even dangerous individuals and situations.Über den AutorShelley E.
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Taschenbuch. Condition: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Libraries are public places-open to anyone and everyone. This book contains invaluable, practical tips for library staff who sometimes must deal with difficult or even dangerous individuals and situations.Every library experiences difficult patrons. Thorough preparation is the best defense: it's always much better to be proactive than reactive. The authors of Crash Course in Dealing with Difficult Library Customers realized that these kinds of situations are more universal than unique, despite the great variations in library environments and customer bases, and pooled their more than 100 years of experience to offer practical advice that will help library staff prepare for the many kinds of 'worst case scenarios'-before they arise.The book identifies the basic types of problem-causing individuals, thoroughly overviews effective strategies for offsetting their actions, and explains how to successfully manage the stressful, emotionally charged situations that can arise. Drawing on their extensive real-world experience, the authors provide instructions for 'last resort' options when dealing with illegal activities, acknowledge the rights of employees in difficult situations, and present strategies that will minimize staff members' stress levels when dealing with patrons. While this book will be extremely valuable to public library staff, it addresses common situations that can happen in public service at any type of library. Administrators who need to develop policies to protect their staff and their users will also find this unique work essential reading.
