9780452271913 - Keeping the Edge: Giving Customers the Service They Demand by Schaaf, Dick (3 results)
- Softcover
Seller: BooksByLisa, Highland Park, IL, U.S.A.BooksByLisa
Contact seller5-star sellerCondition: New
£ 12.46
Free ShippingShips within U.S.A.Quantity: 1 available
Soft cover. Condition: New. Dust Jacket Condition: New. PHOTO AND VIDEO OF PAGES TAKEN TO SHOW CONDITION PRIOR TO SHIPPING; PHOTOS EMAILED FOR MORE SPECIFICS WHEN REQUESTED; Book. Book.
- Softcover
Seller: Turtle Creek Books and Sheet Music, Mississauga, ON, CanadaTurtle Creek Books and Sheet Music
Contact seller5-star sellerCondition: Used - Very good
£ 7.72
£ 8.26 shippingShips from Canada to U.S.A.Quantity: 1 available
Soft cover. Condition: Very Good. Just a little edgewear otherwise fine - a clean tight copy.
- Softcover
Seller: Book Haven, Wellington, WLG, New ZealandBook Haven
Contact seller5-star sellerCondition: Used - Good
£ 4.70
£ 18.76 shippingShips from New Zealand to U.S.A.Quantity: 1 available
Paperback. Condition: Good. Dick Schaaf, a leading authority on the subject and co-author of The Service Edge, goes back to the 101 companies he profiled in 1989 and takes an eye-opening look at what has happened to them. Ninety-nine of the original 101 are still in business - and all have had to learn valuable lessons in the ni…neties in order to keep, refine, even reinvent their edges in increasingly competitive markets. Schaaf does not soften the blows when he looks at what developed in some of America's best companies - and what those developments portend for the rest of the decade. Yet, while confronting the tough realities, he maintains an upbeat, hopeful outlook, showing how logical progression has taken us from the first service crusade of the eighties, through the quality movement, downsizing, empowerment, teams, reengineering. . . and now right back to a renewed emphasis on customer service. 358 pages.
