- Softcover
- Used
Seller: Book Haven, Wellington, WLG, New ZealandBook Haven
AbeBooks seller since April 7, 2005
Condition: Used - Good
£ 4.59
Quantity: 1 available
Add to basketItem description from seller
Dick Schaaf, a leading authority on the subject and co-author of The Service Edge, goes back to the 101 companies he profiled in 1989 and takes an eye-opening look at what has happened to them. Ninety-nine of the original 101 are still in business - and all have had to learn valuable lessons in the nineties in order to keep, refine, even reinvent their edges in increasingly competitive markets. Schaaf does not soften the blows when he looks at what developed in some of America's best companies - and what those developments portend for the rest of the decade. Yet, while confronting the tough realities, he maintains an upbeat, hopeful outlook, showing how logical progression has taken us from the first service crusade of the eighties, through the quality movement, downsizing, empowerment, teams, reengineering. . . and now right back to a renewed emphasis on customer service. 358 pages.
Seller Inventory # 1561554
- Title
- Keeping the Edge
- Author
- Dick Schaaf
- Publisher
- Dutton
- Publication year
- 1995
- Condition
- Good
- Binding
- Paperback
- Language
- English
- ISBN 10
- 0452271916
- ISBN 13
- 9780452271913
- Item weight
- 600 grams
- Seller catalogs
- General
"Synopsis" may belong to another edition of this title.
Book Haven
Wellington, WLG, New Zealand
AbeBooks seller since April 7, 2005
Shipping rates from New Zealand to U.S.A.
| Item | 20 to 45 business days | 20 to 45 business days |
|---|---|---|
| First item | £ 18.88 | £ 18.88 |
Payment methods
Store description
A small independent second-hand book shop in Wellington, Aotearoa/New Zealand. Serving customers locally and worldwide for over 20 years. All our books are in our shop in Newtown, Wellington. Note for US customers: Our listing prices do not include US import duty - we may ask for extra payment to cover the tariffs.
Specialty
Interesting Politics, Non-Fiction and Fiction, New Zealand and Pasifika Books, Sci-Fi, Biographies, Mysteries, and moreSeller's business information
Book Haven (2022) Limited
160 Riddiford Street, Newtown
Wellington, New Zealand 6021
Terms of sale
Our books ship from Wellington, New Zealand.
Right of withdrawal
If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.
Information regarding the right of withdrawal
Statutory right to withdraw
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.
To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods with tracking or hand them over to Book Haven, 160 Riddiford Street, Newtown, 6021, Wellington, New Zealand without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
- The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
- The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.
Shipping terms
Books will be sent by Economy Air using NZ Post - 10 to 25 days. Shipping costs are based on books weighing 500 grams or about 1 lb. If your book order is heavy or oversized, we may contact you to let you know when extra shipping is required.