Peter Hernon and Ellen Altman (2 results)
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Seller: Books in my Basket, New Delhi, IndiaBooks in my Basket
Contact seller5-star sellerCondition: New
£ 14.57
£ 15.18 shippingShips from India to U.S.A.Quantity: 2 available
N.A. Condition: New. ISBN:9788170005766.
Published by Ess Ess Pub, New Delhi, 2009
- Hardcover
Seller: Vedams eBooks (P) Ltd, New Delhi, IndiaVedams eBooks (P) Ltd
Contact seller4-star sellerCondition: Used - As new
£ 34.77
£ 14.76 shippingShips from India to U.S.A.Quantity: 1 available
Add to basketHardbound. Condition: As New. New. Contents Preface. Acknowledgements. 1. Understanding ends and means. 2. A look in the library mirror. 3. Your mission should you choose to accept it. 4. Measuring and assessing the components of service quality. 5. What can go wrong with numbers. 6. Compl 246 pp.
