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This Is Service Design Thinking : Basics, Tools, Cases
Published by Bis B.V., Uitgeverij (BIS Publishers), 2014
ISBN 10: 906369279X ISBN 13: 9789063692797
Language: English
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Seller rating 5 out of 5 stars
Condition: Very Good. Ships from the UK. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects.
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This Is Service Design Doing: Applying Service Design Thinking in the Real World
Published by O'Reilly Media (edition 1), 2018
ISBN 10: 1491927186 ISBN 13: 9781491927182
Language: English
£ 13.52
Convert currency£ 4.46 shipping from U.S.A. to United KingdomQuantity: 5 available
Add to basketPaperback. Condition: Very Good. 1. Ship within 24hrs. Satisfaction 100% guaranteed. APO/FPO addresses supported.
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£ 6.39
Convert currency£ 11.86 shipping from U.S.A. to United KingdomQuantity: 1 available
Add to basketPaperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.75.
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£ 3.61
Convert currency£ 17.13 shipping from U.S.A. to United KingdomQuantity: 1 available
Add to basketpaperback. Condition: Very Good. Dust Jacket Condition: no dustcover as issued. Lightly used cover, text and pages clean and unmarked, slight cover wearListing Includes Books Image. Please email me if you need to see more pictures! The orders are processed promptly, carefully packaged and shipped within 1 day of purchase. PLEASE NOTE! if you need the book quickly, please Purchase Priority Shipping. Media will not show updates in mail confirmation till reaches continental U.S.
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This Is Service Design Thinking : Basics, Tools, Cases
Seller: GreatBookPricesUK, Woodford Green, United Kingdom
Seller rating 5 out of 5 stars
Condition: good. May show signs of wear, highlighting, writing, and previous use. This item may be a former library book with typical markings. No guarantee on products that contain supplements Your satisfaction is 100% guaranteed. Twenty-five year bookseller with shipments to over fifty million happy customers.
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This Is Service Design Doing : Applying Service Design Thinking in the Real World: A Practitioners' Handbook
Seller: GreatBookPricesUK, Woodford Green, United Kingdom
Seller rating 5 out of 5 stars
£ 27.56
Convert currencyFree shipping within United KingdomQuantity: Over 20 available
Add to basketCondition: New.
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This Is Service Design Methods : A Companion to This Is Service Design Doing, Expanded Service Design Thinking Methods for Real Projects
Seller: GreatBookPricesUK, Woodford Green, United Kingdom
Seller rating 5 out of 5 stars
£ 27.56
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Add to basketCondition: New.
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This Is Service Design Thinking : Basics, Tools, Cases
Seller: GreatBookPricesUK, Woodford Green, United Kingdom
Seller rating 5 out of 5 stars
£ 28.69
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Add to basketCondition: As New. Unread book in perfect condition.
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£ 12.27
Convert currency£ 17.87 shipping from U.S.A. to United KingdomQuantity: 1 available
Add to basketSoft cover. Condition: Fine. Pages are clean and unmarked. Binding it tight. Cover shows very slight edge wear.
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£ 13.78
Convert currency£ 16.67 shipping from U.S.A. to United KingdomQuantity: 1 available
Add to basketHardcover. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less 2.46.
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This Is Service Design Thinking : Basics, Tools, Cases
Seller: GreatBookPricesUK, Woodford Green, United Kingdom
Seller rating 5 out of 5 stars
£ 29.97
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This Is Service Design Methods: A Companion to This Is Service Design Doing
Seller: Ria Christie Collections, Uxbridge, United Kingdom
Seller rating 5 out of 5 stars
£ 32.62
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Add to basketCondition: New. In.
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This Is Service Design Doing: Applying Service Design Thinking in the Real World
Seller: Ria Christie Collections, Uxbridge, United Kingdom
Seller rating 5 out of 5 stars
Condition: New. In.
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This Is Service Design Methods : A Companion to This Is Service Design Doing, Expanded Service Design Thinking Methods for Real Projects
Seller: GreatBookPricesUK, Woodford Green, United Kingdom
Seller rating 5 out of 5 stars
£ 32.51
Convert currencyFree shipping within United KingdomQuantity: Over 20 available
Add to basketCondition: As New. Unread book in perfect condition.
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£ 18.58
Convert currency£ 14.89 shipping from U.S.A. to United KingdomQuantity: 1 available
Add to basketCondition: good. May show signs of wear, highlighting, writing, and previous use. This item may be a former library book with typical markings. No guarantee on products that contain supplements Your satisfaction is 100% guaranteed. Twenty-five year bookseller with shipments to over fifty million happy customers.
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This Is Service Design Doing : Applying Service Design Thinking in the Real World: A Practitioners' Handbook
Seller: GreatBookPricesUK, Woodford Green, United Kingdom
Seller rating 5 out of 5 stars
Condition: good. May show signs of wear, highlighting, writing, and previous use. This item may be a former library book with typical markings. No guarantee on products that contain supplements Your satisfaction is 100% guaranteed. Twenty-five year bookseller with shipments to over fifty million happy customers.
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This Is Service Design Doing : Applying Service Design Thinking in the Real World: A Practitioners' Handbook
Seller: GreatBookPricesUK, Woodford Green, United Kingdom
Seller rating 5 out of 5 stars
Condition: As New. Unread book in perfect condition.
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£ 19.65
Convert currency£ 14.89 shipping from U.S.A. to United KingdomQuantity: 1 available
Add to basketCondition: good. May show signs of wear, highlighting, writing, and previous use. This item may be a former library book with typical markings. No guarantee on products that contain supplements Your satisfaction is 100% guaranteed. Twenty-five year bookseller with shipments to over fifty million happy customers.
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£ 35.11
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Add to basketCondition: New. This is a Brand-new US Edition. This Item may be shipped from US or any other country as we have multiple locations worldwide.
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£ 35.11
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Add to basketCondition: Brand New. New. US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service.
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Condition: New. pp. 384.
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This is Service Design Thinking: Basics, Tools, Cases
Seller: Wonder Book, Frederick, MD, U.S.A.
Seller rating 5 out of 5 stars
£ 20.09
Convert currency£ 14.89 shipping from U.S.A. to United KingdomQuantity: 1 available
Add to basketCondition: Very Good. Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp.
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This is Service Design Thinking
Published by John Wiley and Sons Inc, US, 2012
ISBN 10: 1118156307 ISBN 13: 9781118156308
Language: English
Paperback. Condition: New. How to design and market services to create outstanding customer experiences Service design thinking is the designing and marketing of services that improve the customer experience, and the interactions between the service providers and the customers. If you have two coffee shops right next to each other, and each sell the exact same coffee at the exact same price, service design is what makes you walk into one and not the other. Maybe one plays music and the other doesn't. Maybe one takes credit cards and the other is cash only. Maybe you like the layout of one over the other, or one has more comfortable seating. Maybe the staff at one is friendlier, or draws fun shapes on the top of their lattes. All of these nuances relate to service design. This Is Service Design Thinking combines the knowledge of twenty-three international authors and even more online contributors from the global service design community and is divided into three sections: Basics: outlines service design thinking along five basic principlesTools: describing a variety of tools and methods used in Service Design ThinkingCases: vivid examples for the introduced fundamentals with real-life case studies from 5 companies that did inspiring projects within the field of Service Design At the end, a one-page "Customer Journey Canvas" is included, which can be used to quickly sketch any service on a single sheet of paper-capturing different stakeholder concerns: e.g. customers, front-line staff and management.
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£ 21.92
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Add to basketCondition: New.
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This is Service Design Thinking: Basics, Tools, Cases
Seller: Kennys Bookshop and Art Galleries Ltd., Galway, GY, Ireland
Seller rating 5 out of 5 stars
First Edition
£ 34.71
Convert currency£ 2.61 shipping from Ireland to United KingdomQuantity: 15 available
Add to basketCondition: New. 2012. 1st Edition. Paperback. . . . . .
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£ 23.06
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Add to basketCondition: As New. Unread book in perfect condition.
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£ 37.65
Convert currencyFree shipping from U.S.A. to United KingdomQuantity: 3 available
Add to basketPaperback. Condition: New. How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used.You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
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£ 24.08
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£ 24.33
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£ 32.22
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