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Horovitz Jacques (145 results)
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Condition: very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.
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Condition: very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.
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Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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Hardcover. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.
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Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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Beyond Traditional Marketing : Innovations in Marketing Practice
Language: English
Published by Wiley & Sons, Incorporated, John, 2005
ISBN 10: 0470011467 ISBN 13: 9780470011461
First Edition
Condition: Very Good. 1st Edition. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Hardcover. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.
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Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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Beyond Traditional Marketing : Innovations in Marketing Practice
Language: English
Published by Wiley & Sons, Incorporated, John, 2005
ISBN 10: 0470011467 ISBN 13: 9780470011461
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Seller rating 5 out of 5 stars
First Edition
Condition: Good. 1st Edition. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Seven Secrets of Service Strategy
Language: English
Published by Pearson Education, Limited, 1999
ISBN 10: 0273635778 ISBN 13: 9780273635772
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Total Customer Satisfaction: A Strategic Approach (Financial Times Series)
Language: English
Published by Financial Times/ Prentice Hall 22/05/1992, 1992
ISBN 10: 0273034472 ISBN 13: 9780273034476
Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee.
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Service Strategy : Management Moves for Customer Results
Language: English
Published by Pearson Education, Limited, 2004
ISBN 10: 0273675834 ISBN 13: 9780273675839
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. 2nd. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Total Customer Satisfaction : Lessons from 50 European Companies with Top Quality Service
Language: English
Published by Pearson Education, Limited, 1992
ISBN 10: 0273034472 ISBN 13: 9780273034476
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Condition: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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La satisfaccion total del cliente
Language: Spanish
Published by McGraw-Hill Interamericana
ISBN 10: 8448101421 ISBN 13: 9788448101428
Condition: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present.
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Condition: very good. Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages.
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Condition: very good. Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages.
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Top Management Control in Europe
Language: English
Published by Palgrave Macmillan, Gordonsville, Virginia, U.S.A., 1980
ISBN 10: 0312809085 ISBN 13: 9780312809089
First Edition
Hardcover. Condition: Very Good. Dust Jacket Condition: Very Good. First Edition. first edition book is tight with no markings, minor soiling and rubbing to dj.
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Service Strategy: Management moves for customer results. (Financial Times Series)
Language: English
Published by Financial Times/ Prentice Hall 25/11/2004, 2004
ISBN 10: 0273675834 ISBN 13: 9780273675839
Hardcover. Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee.
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Winning Ways: Achieving Zero-Defect Service
Language: English
Published by Productivity Press, Cambridge, MA, 1990
ISBN 10: 091529978X ISBN 13: 9780915299782
First Edition
Hardcover. Condition: Very Good. Dust Jacket Condition: Fine. First English Edition. xxii, 143, (7) pp. Previous owner bookplate on front free endpaper. Translated from the French.
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Condition: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present.
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Condition: acceptable. Ausreichend/Acceptable: Exemplar mit vollständigem Text und sämtlichen Abbildungen oder Karten. Schmutztitel oder Vorsatz können fehlen. Einband bzw. Schutzumschlag weisen unter Umständen starke Gebrauchsspuren auf. / Describes a book or dust jacket that has the complete text pages (including those with maps or plates) but may lack endpapers, half-title, etc. (which must be noted). Binding, dust jacket (if any), etc may also be worn.
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Condition: Good. Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. Ex library copy with usual stamps & stickers.
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La calidad del servicio. A la conquista del cliente
Language: Spanish
Published by McGraw-Hill Interamericana, 1995
ISBN 10: 8476155700 ISBN 13: 9788476155707
Condition: Muy bueno. : Este libro explora la importancia de la calidad del servicio al cliente en el entorno empresarial actual. Se centra en cómo las empresas pueden mejorar la satisfacción del cliente y, por ende, su viabilidad en un mercado competitivo. El autor, Jacques Horovitz, demuestra cómo la percepción del cliente sobre la calidad influye en su satisfacción y ofrece estrategias para alcanzarla. EAN: 9788476155707 Tipo: Libros Categoría: Negocios y Economía Título: La calidad del servicio. A la conquista del cliente Autor: Jacques Horovitz Editorial: MCGRAW HILL (FONDO) Idioma: es-ES Páginas: 120 Formato: tapa blanda.
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Condition: Bueno. : Este libro, escrito por Jacques Horovitz, explora los siete secretos fundamentales para ofrecer un servicio al cliente excepcional. Publicado en 2000 por Prentice Hall, el libro ofrece una visión profunda sobre cómo conocer a los clientes, crear valor para ellos y gestionar eficazmente las quejas. Con 146 páginas, esta edición en español es una guía esencial para cualquier profesional que busque mejorar la fidelización de sus clientes y optimizar la gestión del servicio. EAN: 9788420530192 Tipo: Libros Categoría: Negocios y Economía Título: Los Siete Secretos del Servicio al Cliente Autor: Jacques Horovitz Editorial: PEARSON CONSUMO Idioma: es-ES Páginas: 146 Formato: tapa blanda.
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La satisfacción total del cliente
Language: Spanish
Published by McGraw-Hill Interamericana
ISBN 10: 8448101421 ISBN 13: 9788448101428
Condition: Aceptable. : Este libro, escrito por Jacques Horovitz y Michele Jurgens Panak, explora la estrategia de 25 compañías europeas líderes en calidad de servicio. Publicado en 1993 por McGraw-Hill Interamericana, el libro ofrece una visión detallada sobre cómo estas empresas logran la satisfacción total del cliente. Con un prólogo de José Ramón Zaratiegui, esta edición en tapa blanda es una valiosa herramienta para profesionales y estudiantes del área de marketing y administración de empresas. EAN: 9788448101428 Tipo: Libros Categoría: Negocios y Economía Título: La satisfacción total del cliente Autor: Jacques Horovitz| Michele Jurgens Panak Editorial: MCGRAW HILL (FONDO) Idioma: es-ES Páginas: 342 Formato: tapa blanda.
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Condition: Como nuevo. : Este libro de Jacques Horovitz, publicado en 1993, explora en profundidad la calidad del servicio al cliente. Editado por McGraw-Hill dentro de la colección 'Libros de Empresa', el texto analiza estrategias y técnicas para conquistar y fidelizar clientes, ofreciendo una visión integral sobre la importancia de un servicio de calidad en el mundo empresarial. Con 103 páginas, esta edición en tapa blanda es una guía práctica para profesionales y estudiantes del área de negocios. EAN: 9788448101145 Tipo: Libros Categoría: Negocios y Economía Título: La calidad del servicio Autor: Jacques Horovitz Editorial: FisicalBook Idioma: es-ES Páginas: 103 Formato: tapa blanda.
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La calidad del servicio. A la conquista del cliente
Language: Spanish
Published by McGraw-Hill Interamericana, 1995
ISBN 10: 8476155700 ISBN 13: 9788476155707
Condition: Como nuevo. : Este libro explora la importancia de la calidad del servicio al cliente en el entorno empresarial actual. Se centra en cómo las empresas pueden mejorar la satisfacción del cliente y, por ende, su viabilidad en un mercado competitivo. El autor, Jacques Horovitz, demuestra cómo la percepción del cliente sobre la calidad influye en su satisfacción y ofrece estrategias para alcanzarla. EAN: 9788476155707 Tipo: Libros Categoría: Negocios y Economía Título: La calidad del servicio. A la conquista del cliente Autor: Jacques Horovitz Editorial: MCGRAW HILL (FONDO) Idioma: es-ES Páginas: 120 Formato: tapa blanda.
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La satisfacción total del cliente
Language: Spanish
Published by McGraw-Hill Interamericana
ISBN 10: 8448101421 ISBN 13: 9788448101428
Condition: Bueno. : Este libro, escrito por Jacques Horovitz y Michele Jurgens Panak, explora la estrategia de 25 compañías europeas líderes en calidad de servicio. Publicado en 1993 por McGraw-Hill Interamericana, el libro ofrece una visión detallada sobre cómo estas empresas logran la satisfacción total del cliente. Con un prólogo de José Ramón Zaratiegui, esta edición en tapa blanda es una valiosa herramienta para profesionales y estudiantes del área de marketing y administración de empresas. EAN: 9788448101428 Tipo: Libros Categoría: Negocios y Economía Título: La satisfacción total del cliente Autor: Jacques Horovitz| Michele Jurgens Panak Editorial: MCGRAW HILL (FONDO) Idioma: es-ES Páginas: 342 Formato: tapa blanda.
