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  • Language: English

    Published by Wiley & Sons, Incorporated, John, 1998

    0471248355 / 9780471248354

    • Hardcover

    Seller: Better World Books: West, Reno, NV, U.S.A.Better World Books: West

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    Condition: Used - Very good

    £ 6.21

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    Condition: Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

  • Language: English

    Published by Wiley & Sons, Incorporated, John, 1998

    0471248355 / 9780471248354

    • Hardcover

    Seller: Better World Books: West, Reno, NV, U.S.A.Better World Books: West

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    Condition: Used - Very good

    £ 6.21

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    Condition: Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

  • Language: English

    Published by John Wiley & Sons Inc, 1998

    0471248355 / 9780471248354

    • Hardcover

    Seller: HPB-Red, Dallas, TX, U.S.A.HPB-Red

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    Condition: Used - Good

    £ 3.86

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    hardcover. Condition: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority.

  • Language: English

    Published by John Wiley & Sons Inc, Somerset, New Jersey, U.S.A., 1998

    0471248355 / 9780471248354

    • Hardcover
    • First Edition

    Seller: Samuel H. Rokusek, Bookseller, Pleasant Prairie, WI, U.S.A.Samuel H. Rokusek, Bookseller

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    Condition: Used - Fine

    £ 11.59

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    Hardcover. Condition: Fine. Dust Jacket Condition: Fine. First Edition, First Printing. Original price of $24.95 printed on dust jacket front flap. Book has no writing or marking.

  • Language: English

    Published by John Wiley & Sons [1998], New York, 1998

    0471248355 / 9780471248354

    • Hardcover
    • First Edition

    Seller: Books Tell You Why - ABAA/ILAB, Summerville, SC, U.S.A.Books Tell You Why - ABAA/ILAB

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    Condition: Used - Near fine

    £ 19.32

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    Hardcover. Condition: Near Fine. Near Fine. First Edition; First Printing. A smart first edition/first printing in Near Fine condition in alike dust-jacket with light edgewear; The story of Continental Airlines and its remarkable comeback is recounted in this book. The airline was set up in 1979 and was in serious financial trouble by the early 1990s. However, a series of innovative and courageous decisions by the company's management led to Continental's resurgence and its eventual incorporation into United Airlines. This book provides a fascinating look at the inner workings of a major airline and the strategies that were used to achieve success.; 8vo; 294 pages.…

  • Language: English

    Published by John Wiley & Sons, Inc, New York, 1998

    0471248355 / 9780471248354

    • Hardcover
    • First Edition

    Seller: Ground Zero Books, Ltd., Silver Spring, MD, U.S.A.Ground Zero Books, Ltd.

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    Condition: very good, very good. First Edition. First Printing. 294, index. Continental Airlines' CEO tells how he transformed Continental, notoriously rated worst in customer satisfaction surveys, into an award-winning, reliable airline. Gordon Bethune tells the complete inside story of how he and his team engineered one of the most remarkable and dramatic business comebacks in aviation history. Bethune changed company morale, and moved into profit.…

  • Language: English

    Published by John Wiley & Sons Inc, 1998

    0471248355 / 9780471248354

    • Hardcover

    Seller: BennettBooksLtd, Los Angeles, CA, U.S.A.BennettBooksLtd

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    Condition: New

    £ 59.40

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    hardcover. Condition: New. In shrink wrap. Looks like an interesting title.

  • Published by John Wiley & Sons. New York. ., 1998

    0471248355 / 9780471248354

    • Hardcover
    • First Edition

    Seller: Jean-Louis Boglio Maritime Books, CYGNET, TAS, AustraliaJean-Louis Boglio Maritime Books

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    Condition: Used

    £ 19.63

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    1st Ed. Foreword "Letter from a customer and friend" by George Bush. 294 PP. Hard covers, gilt title on spine, dj. Fine. 23.5 x 15.8. Continental Airlines.

  • Published by John Wiley & Sons, New York - Chichester - Brisbane - Singapore, 1998

    • Hardcover
    • First Edition

    Seller: Antiquariat Lindbergh, Darmstadt, GermanyAntiquariat Lindbergh

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    Condition: Used - Very good

    £ 15.52

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    Hardcover with dust jacket. Condition: very good condition. First Edition When Gordon Bethune took the captain's seat of Continental Airlines, in 1994, it was a Company coming apart at the seams. Running at a loss of nearly $55 million a month, and unable to pay its bills, Continental was on the verge of filing for bankruptcy for the third time in a decade. In terms of quality Continental was rated worst across the board and by a wide margin among the nation's top ten airlines. Not surprisingly, employee morale was also at rock bottom. Underpaid and embittered over having to take the rap for ineffective revolving-door management, many of the rank and file actually ripped the Company logos off their uniforms. Yet, within months of assuming control of Continental, Bethune and his new team managed to pull the Company out of its tail-spin and set it on the path to recordbreaking profits and performance. Continental has experienced 11 straight quarters of record profits since 1995, and the value of its stock has increased by nearly eighteenfold. Consistently rated among the best in customer satisfaction and other major quality categories, it was recently named "Airline of the Year" by Air Transport World, the leading industry monthly. And morale has never been better. As early as 1995, employees were so happy with their new boss's performance that they chipped in to buy him a $22,000 Harley-Davidson. Just as telling is the fact that major "people power" companies such as Honda now regularly call Bethune for advice on how to improve morale. In From Worst to First, business legend Gordon Bethune tells the complete inside story of how he and his team engineered one of the most dramatic Comebacks in the history of business. As inspiring as it is instructive, it is the story of how a plain-speaking ex-Navy aircraft mechanic, armed with a few common-sense notions about good management and the courage to look past the bottom line, managed to motivate his people to bold new heights of excellence and win back his company's long-lost customer base. In reading it, business readers will learn valuable lessons on leadership, employee empowerment, team-work, and strategy that can be applied to just about any type of business organization. No matter what business you're in, you'll find out how to use Bethune's strategies, techniques, and ideas to take your Company to the top. A fascinating business success story and a down-to-earth recipe for turning any company around, From Worst to First is must reading for all business professionals. 294 p.…

  • Published by John Wiley & Sons, New York - Chichester - Brisbane - Singapore, 1998

    • Hardcover
    • First Edition

    Seller: Antiquariat Lindbergh, Darmstadt, GermanyAntiquariat Lindbergh

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    Condition: Used - Very good

    £ 15.52

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    Hardcover with dust jacket. Condition: very good condition. First Edition - First Printing When Gordon Bethune took the captain's seat of Continental Airlines, in 1994, it was a Company coming apart at the seams. Running at a loss of nearly $55 million a month, and unable to pay its bills, Continental was on the verge of filing for bankruptcy for the third time in a decade. In terms of quality Continental was rated worst across the board and by a wide margin among the nation's top ten airlines. Not surprisingly, employee morale was also at rock bottom. Underpaid and embittered over having to take the rap for ineffective revolving-door management, many of the rank and file actually ripped the Company logos off their uniforms. Yet, within months of assuming control of Continental, Bethune and his new team managed to pull the Company out of its tail-spin and set it on the path to recordbreaking profits and performance. Continental has experienced 11 straight quarters of record profits since 1995, and the value of its stock has increased by nearly eighteenfold. Consistently rated among the best in customer satisfaction and other major quality categories, it was recently named "Airline of the Year" by Air Transport World, the leading industry monthly. And morale has never been better. As early as 1995, employees were so happy with their new boss's performance that they chipped in to buy him a $22,000 Harley-Davidson. Just as telling is the fact that major "people power" companies such as Honda now regularly call Bethune for advice on how to improve morale. In From Worst to First, business legend Gordon Bethune tells the complete inside story of how he and his team engineered one of the most dramatic Comebacks in the history of business. As inspiring as it is instructive, it is the story of how a plain-speaking ex-Navy aircraft mechanic, armed with a few common-sense notions about good management and the courage to look past the bottom line, managed to motivate his people to bold new heights of excellence and win back his company's long-lost customer base. In reading it, business readers will learn valuable lessons on leadership, employee empowerment, team-work, and strategy that can be applied to just about any type of business organization. No matter what business you're in, you'll find out how to use Bethune's strategies, techniques, and ideas to take your Company to the top. A fascinating business success story and a down-to-earth recipe for turning any company around, From Worst to First is must reading for all business professionals. 294 p. …