Best Practice Editors (9 results)

Paperback. Condition: New.

Paperback. Condition: new. Paperback. Ten years ago, Novell's customer service division was pleasing customers and keeping them loyal. But in an high-impact transformation, the division raised its sights. Today it contributes significantly to the company's profitability. What happened? From the executives to the front line people, everyone changed the way they work to support Novell's strategy: make customer service a competitive advantage while growing customers' business. It's a corporate story told in human terms, with valuable practical advice for executives, managers and employees about how to make change happen and have continuing impact. An entertaining corporate drama with real life applications. A colorful, pithy, no-nonsense tale that shows readers how Novell made customer support its top profit center, told from a human perspective. Strategies, core training concepts, results, and take-away lessons make it entertaining and informative reading. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Hardcover. Condition: new. Hardcover. All salespeople, whether they are road warriors making complex sales, retailers helping customers in a shop all day, or reps working out of a home or corporate office, salespeople know how vital self-management is to their success. Taking time out for a few minutes of daily reflection and renewal inspires, supports, teaches, and re-energises them. This page-a-day book gives salespeople provocative quotations, pithy insights on sales and sales leadership, and action items. Themes range from practical, to ethical, to spiritual. It is designed so even the busiest salesperson can dip in and pull out a useful nugget each day. This title is selected from the world's best sales coaches, consultants, and sales leaders' personal collections and presented in a high-quality package that's a pleasure to use. All salespeople, whether they are road warriors making complex sales, retailers helping customers in a shop all day, or reps working out of a home or corporate office, salespeople know how vital self-management is to their success. This book gives salespeople provocative quotations, pithy insights on sales and sales leadership, and action items. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Hardback. Condition: New.

Paperback. Condition: Brand New. 01 edition. 272 pages. 7.25x5.25x1.00 inches. In Stock.

Hardcover. Condition: new. Hardcover. All salespeople, whether they are road warriors making complex sales, retailers helping customers in a shop all day, or reps working out of a home or corporate office, salespeople know how vital self-management is to their success. Taking time out for a few minutes of daily reflection and renewal inspires, supports, teaches, and re-energises them. This page-a-day book gives salespeople provocative quotations, pithy insights on sales and sales leadership, and action items. Themes range from practical, to ethical, to spiritual. It is designed so even the busiest salesperson can dip in and pull out a useful nugget each day. This title is selected from the world's best sales coaches, consultants, and sales leaders' personal collections and presented in a high-quality package that's a pleasure to use. All salespeople, whether they are road warriors making complex sales, retailers helping customers in a shop all day, or reps working out of a home or corporate office, salespeople know how vital self-management is to their success. This book gives salespeople provocative quotations, pithy insights on sales and sales leadership, and action items. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability.

Paperback. Condition: new. Paperback. Ten years ago, Novell's customer service division was pleasing customers and keeping them loyal. But in an high-impact transformation, the division raised its sights. Today it contributes significantly to the company's profitability. What happened? From the executives to the front line people, everyone changed the way they work to support Novell's strategy: make customer service a competitive advantage while growing customers' business. It's a corporate story told in human terms, with valuable practical advice for executives, managers and employees about how to make change happen and have continuing impact. An entertaining corporate drama with real life applications. A colorful, pithy, no-nonsense tale that shows readers how Novell made customer support its top profit center, told from a human perspective. Strategies, core training concepts, results, and take-away lessons make it entertaining and informative reading. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability.

Paperback. Condition: New.

Hardback. Condition: New.