This reference is the first comprehensive how-to collection of Six Sigma tools, methodologies, and best practices. Leading implementer Lynne Hambleton covers the entire Six Sigma toolset, including more than 70 different tools―ranging from rigorous statistical and quantitative tools, to “softer” techniques. The toolset is organized in an easy-to-use, alphabetical encyclopedia and helps professionals quickly select the right tool, at the right time for every business challenge.
Hambleton systematically discusses which questions each tool is designed to answer; how the tool compares with similar tools; when to use it; how to use it step-by-step; how to analyze and apply the output; and which other tool to use with it. To further illustrate and clarify tool usage, she presents hundreds of figures, along with never-before-published hints, tips, and real-world, “out-of-the-box” examples.
Coverage includes
· Real-world guidance to help practitioners raise the most important questions and determine the best resolution
· Statistical techniques, including ANOVA, multi-vari charts, Monte Carlo simulations, normal probability plots, and regression analysis
· Benchmarks, capability and cost/benefit analyses, Porter’s Five Forces, scorecards, stakeholder analysis, and brainstorming techniques
· CPM, CTQ, FMEA, HOQ, and GOSPA
· GANTT, PERT chart, and other Six Sigma project management tools
· 7QC: cause and effect diagrams, checklists, control charts, fishbone diagram, flowchart, histogram, Pareto chart, process maps, run chart, scatter diagram, and the stratification tool
· 7M: AND, affinity diagrams, interrelationship diagrams, matrix diagrams, prioritization matrices, PDPC, and tree diagrams
· Crystal Ball, Minitab, and Quality Companion 2 software to facilitate the use of statistical and analytical tools and more to help you become a more effective Six Sigma practitioner
· This book is also available in a highly-searchable eBook format at www.prenhallprofessional.com/title/0136007376 and other online booksellers,.
To provide crucial context, Hambleton illuminates four leading methodologies: DMAIC, Lean Six Sigma, Design for Six Sigma, and Six Sigma for Marketing. She also presents ten electronic articles that are available for download at www.prehallprofessional.com. The articles cover proven Six Sigma best practices for accelerating growth and increasing profitability, including techniques for product development, commercialization, portfolio design, benchmark implementation, project management, and collection of customer requirements.
From start to finish, this bookdelivers fast, thorough and reliable answers―knowledge you’ll rely on in every Six Sigma project, for years to come.
Preface
Introduction Different Methods for Different Purposes
Part I Six Sigma Methodology Overview: Choosing the Right Approach to Address the Requirements
Section 1 Define-Measure-Analyze-Improve-Control (DMAIC)
Section 2 Lean and Lean Six Sigma
Section 3 Design for Six Sigma (DFSS)
Section 4 Six Sigma for Marketing (SSFM)
Part II Six Sigma Tools and Techniques: Choosing the Right Tool to Answer the Right Question at the Right Time
Encyclopedia The Six Sigma Encyclopedia of Business Tools and Techniques
Summary Tool Matrix
A Activity Network Diagram (AND) - 7M Tool
Affinity Diagram - 7M Tool
Analysis of Variance (ANOVA)
Arrow Diagram
B Benchmarking
Box Plots[md]Graphical Tool
Brainstorming Technique
C Capability Analysis
Cause and Effect Diagram - 7QC Tool
Cause and Effect Prioritization Matrix
Cause and Prevention Diagram
Checklists - 7QC Tool
Communication Plan
Conjoint Analysis
Control Charts - 7QC Tool
Control Plan
Cost / Benefit Analysis
Critical Path Method (CPM)
Critical-to-Quality (CTQ)
D Data Collection Matrix
Design of Experiment (DOE)
Dotplot
F Failure Modes and Effects Analysis (FMEA)
5-Whys
Fault Tree Analysis
Fishbone Diagram - 7QC Tool
Flowchart - 7QC Tool
G Gantt Chart
GOSPA (Goals, Objectives, Strategies, Plans and Actions)
Graphical Methods
H Histogram - 7QC Tool
House of Quality (HOQ)
Hypothesis Testing
I Interrelationship Diagram - 7M Tool
K KJ Analysis
L Launch (or Transition) Plan
M Market Perceived Quality Profile (MPQP)
Matrix Diagrams -7M Tool
Measurement System Analysis (MSA)
Multi-Vari Chart
Monte Carlo Simulation
N Normal Probability Plot
P Pareto Chart - 7QC Tool
PERT Chart
Poka-Yoke
Porter's 5 Forces
Prioritization Matrices - 7M Tool
Process Capability Analysis
Process Decision Program Charts (PDPC) - 7M Tool
Process Map (or Flowchart) - 7QC Tool
Project Charter
Pugh Concept Evaluation
Q Quality Function Deployment (QFD)
R RACI Matrix (Responsible, Accountable, Consulted, Informed) 12
Real-Win-Worth (RWW) Analysis
Regression Analysis
Risk Mitigation Plan
Rolled Throughput Yield
Run Chart - 7QC Tool
S 7M - Seven Management Tool
7QC - Seven Quality Control Tool
Sampling 4
Scatter Diagram - 7QC Tool
Scorecards
SIPOC (Supplier-Input-Process-Output-Customer)
SMART Problem & Goal Statements for a Project Charter
Solution Selection Matrix
Stakeholder Analysis
Statistical Tools
Stratification - 7QC Tool
SWOT (Strengths-Weaknesses-Opportunities-Threats)
T Tree Diagram - 7M Tool
TRIZ
V Value Stream Analysis
Voice of Customer Gathering Techniques
W Work Breakdown Structure (WBS)
Y Y = f (X)
Part III Best Practices Articles (Available for download when you register your book at www.informit.com)
The Anatomy of Quality Loss in a Product
The Anatomy of Variations in Product Performance
Benchmarking ― Avoid Arrogance and Lethargy
Building Strength via Communities of Practice and Project Management
Discovery-Based Learning
Lean Six Sigma for Fast Track Commercialization High Risk-High Reward, Rapid Commercialization: PROCEED WITH CAUTION!
Listening to the Customer First-Hand; Engineers Too
The Practice of Designing Relationships
A Process for Product Development
Selecting Project Portfolios using Monte Carlo Simulation and Optimization
Part IV Appendixes
Appendix A Statistical Distribution Tables
Appendix B Glossary
Appendix C References
Index
Lynne Hambleton is a business consultant with special focus on strategy
development and execution and change management to improve operational
processes and expand commercial opportunities. She has held several
management positions in Xerox Corporation where she worked for
almost 25 years. She also has worked in education, healthcare, and energy
public sectors and start-ups. Hambleton’s experience spans general management,
marketing, field operations, strategic planning, alliance development,
and sales/channel management. She also has served as an
adjunct professor of strategic planning at Rochester Institute of Technology’s
School of Business.
Ms. Hambleton received a Master’s degree in Business Administration,
with an emphasis in industrial marketing; a Master’s degree in Adult &
Higher Education/Organizational Development; and a Bachelor of Science
degree in psychophysiology, all from University of North Carolina–
Chapel Hill. Ms. Hambleton is also an active PMI-certified Project
Management Professional (PMP) (1998); a Master Black Belt; and Certified
Six Sigma Black Belt (CSSBB) from Villanova University (2006).
Hambleton’s additional publications include Six Sigma for Marketing
Processes, An Overview for Marketing Executives, Leaders, and Managers (coauthors
C.M. Creveling and B. McCarthy), Prentice Hall, 2006; the chapter
titled, “Supporting a Metamorphosis through Communities of
Practice,” in Leading Knowledge Management and Learning, by Dede Bonner,
2000; and the article, “How Does a Company the Size of Xerox Design a
Curriculum in Project Management for the Entire Organization?” printed
in In Search of Excellence in Project Management, Volume 2, by Harold
Kerzner, 1999. Ms. Hambleton lives in Rochester, New York, and can be
reached best via email at lynne@mageemanagement.com or visiting
www.mageemanagement.com.
