Treasure Chest of Six Sigma Growth Methods, Tools, and Best Practices (Six Sigma for Innovation and Growth)

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9780132300216: Treasure Chest of Six Sigma Growth Methods, Tools, and Best Practices (Six Sigma for Innovation and Growth)
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This reference is the first comprehensive how-to collection of Six Sigma tools, methodologies, and best practices. Leading implementer Lynne Hambleton covers the entire Six Sigma toolset, including more than 70 different tools―ranging from rigorous statistical and quantitative tools, to “softer” techniques. The toolset is organized in an easy-to-use, alphabetical encyclopedia and helps professionals quickly select the right tool, at the right time for every business challenge.

Hambleton systematically discusses which questions each tool is designed to answer; how the tool compares with similar tools; when to use it; how to use it step-by-step; how to analyze and apply the output; and which other tool to use with it. To further illustrate and clarify tool usage, she presents hundreds of figures, along with never-before-published hints, tips, and real-world, “out-of-the-box” examples.  


Coverage includes


·         Real-world guidance to help practitioners raise the most important questions and determine the best resolution

·         Statistical techniques, including ANOVA, multi-vari charts, Monte Carlo simulations, normal probability plots, and regression analysis

·         Benchmarks, capability and cost/benefit analyses, Porter’s Five Forces, scorecards, stakeholder analysis, and brainstorming techniques

·         CPM, CTQ, FMEA, HOQ, and GOSPA

·         GANTT, PERT chart, and other Six Sigma project management tools

·         7QC: cause and effect diagrams, checklists, control charts, fishbone diagram, flowchart, histogram, Pareto chart, process maps, run chart, scatter diagram, and the stratification tool

·         7M: AND, affinity diagrams, interrelationship diagrams, matrix diagrams, prioritization matrices, PDPC, and tree diagrams

·         Crystal Ball, Minitab, and Quality Companion 2 software to facilitate the use of statistical and analytical tools and more to help you become a more effective Six Sigma practitioner

·         This book is also available in a highly-searchable eBook format at and other online booksellers,.


To provide crucial context, Hambleton illuminates four leading methodologies: DMAIC, Lean Six Sigma, Design for Six Sigma, and Six Sigma for Marketing. She also presents ten electronic articles that are available for download at The articles cover proven Six Sigma best practices for accelerating growth and increasing profitability, including techniques for product development, commercialization, portfolio design, benchmark implementation, project management, and collection of customer requirements.



From start to finish, this bookdelivers fast, thorough and reliable answers―knowledge you’ll rely on in every Six Sigma project, for years to come.



Introduction       Different Methods for Different Purposes

Part I   Six Sigma Methodology Overview: Choosing the Right Approach to Address the Requirements

Section 1           Define-Measure-Analyze-Improve-Control (DMAIC)

Section 2           Lean and Lean Six Sigma

Section 3           Design for Six Sigma (DFSS)

Section 4           Six Sigma for Marketing (SSFM)

Part II Six Sigma Tools and Techniques: Choosing the Right Tool to Answer the Right Question at the Right Time

Encyclopedia     The Six Sigma Encyclopedia of Business Tools and Techniques

Summary Tool Matrix

A         Activity Network Diagram (AND) - 7M Tool

Affinity Diagram - 7M Tool

Analysis of Variance (ANOVA)

Arrow Diagram

B         Benchmarking

Box Plots[md]Graphical Tool

Brainstorming Technique

C         Capability Analysis

Cause and Effect Diagram - 7QC Tool

Cause and Effect Prioritization Matrix

Cause and Prevention Diagram

Checklists - 7QC Tool

Communication Plan

Conjoint Analysis

Control Charts - 7QC Tool

Control Plan

Cost / Benefit Analysis

Critical Path Method (CPM)

Critical-to-Quality (CTQ)

D         Data Collection Matrix

Design of Experiment (DOE)


F          Failure Modes and Effects Analysis (FMEA)


Fault Tree Analysis

Fishbone Diagram - 7QC Tool

Flowchart - 7QC Tool

G         Gantt Chart

GOSPA (Goals, Objectives, Strategies, Plans and Actions)

Graphical Methods

H         Histogram - 7QC Tool

House of Quality (HOQ)

Hypothesis Testing

I           Interrelationship Diagram - 7M Tool

K         KJ Analysis

L          Launch (or Transition) Plan

M        Market Perceived Quality Profile (MPQP)

Matrix Diagrams -7M Tool

Measurement System Analysis (MSA)

Multi-Vari Chart

Monte Carlo Simulation 

N         Normal Probability Plot

P          Pareto Chart - 7QC Tool

PERT Chart


Porter's 5 Forces

Prioritization Matrices - 7M Tool

Process Capability Analysis

Process Decision Program Charts (PDPC) - 7M Tool

Process Map (or Flowchart) - 7QC Tool

Project Charter

Pugh Concept Evaluation

Q         Quality Function Deployment (QFD)

 R        RACI Matrix (Responsible, Accountable, Consulted, Informed)    12

Real-Win-Worth (RWW) Analysis

Regression Analysis

Risk Mitigation Plan

Rolled Throughput Yield

Run Chart - 7QC Tool

S          7M - Seven Management Tool

7QC - Seven Quality Control Tool

Sampling           4

Scatter Diagram - 7QC Tool


SIPOC (Supplier-Input-Process-Output-Customer)

SMART Problem & Goal Statements for a Project Charter

Solution Selection Matrix

Stakeholder Analysis

Statistical Tools

Stratification - 7QC Tool

SWOT (Strengths-Weaknesses-Opportunities-Threats)

T          Tree Diagram - 7M Tool


V          Value Stream Analysis

Voice of Customer Gathering Techniques

W         Work Breakdown Structure (WBS)

Y          Y = f (X)

Part III            Best Practices Articles (Available for download when you register your book at

The Anatomy of Quality Loss in a Product

The Anatomy of Variations in Product Performance

Benchmarking ― Avoid Arrogance and Lethargy

Building Strength via Communities of Practice and Project Management

Discovery-Based Learning

Lean Six Sigma for Fast Track Commercialization High Risk-High Reward, Rapid Commercialization: PROCEED WITH CAUTION!

Listening to the Customer First-Hand; Engineers Too

The Practice of Designing Relationships

A Process for Product Development

Selecting Project Portfolios using Monte Carlo Simulation and Optimization

 Part IV           Appendixes

Appendix A      Statistical Distribution Tables

Appendix B       Glossary

Appendix C       References


"synopsis" may belong to another edition of this title.

About the Author:

Lynne Hambleton is a business consultant with special focus on strategy

development and execution and change management to improve operational

processes and expand commercial opportunities. She has held several

management positions in Xerox Corporation where she worked for

almost 25 years. She also has worked in education, healthcare, and energy

public sectors and start-ups. Hambleton’s experience spans general management,

marketing, field operations, strategic planning, alliance development,

and sales/channel management. She also has served as an

adjunct professor of strategic planning at Rochester Institute of Technology’s

School of Business.

Ms. Hambleton received a Master’s degree in Business Administration,

with an emphasis in industrial marketing; a Master’s degree in Adult &

Higher Education/Organizational Development; and a Bachelor of Science

degree in psychophysiology, all from University of North Carolina–

Chapel Hill. Ms. Hambleton is also an active PMI-certified Project

Management Professional (PMP) (1998); a Master Black Belt; and Certified

Six Sigma Black Belt (CSSBB) from Villanova University (2006).

Hambleton’s additional publications include Six Sigma for Marketing

Processes, An Overview for Marketing Executives, Leaders, and Managers (coauthors

C.M. Creveling and B. McCarthy), Prentice Hall, 2006; the chapter

titled, “Supporting a Metamorphosis through Communities of

Practice,” in Leading Knowledge Management and Learning, by Dede Bonner,

2000; and the article, “How Does a Company the Size of Xerox Design a

Curriculum in Project Management for the Entire Organization?” printed

in In Search of Excellence in Project Management, Volume 2, by Harold

Kerzner, 1999. Ms. Hambleton lives in Rochester, New York, and can be

reached best via email at or visiting

"About this title" may belong to another edition of this title.

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