Service Transition, Itil, Version 3

Shirley Lacy; Ivor Macfarlane

ISBN 10: 011331048X / ISBN 13: 9780113310487

Published by The Stationery Office/Tso, 2007

About this Item

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Bibliographic Details

• Title: Service Transition, Itil, Version 3
• Publisher: The Stationery Office/Tso
• Publication Date: 2007
• Language: English
• ISBN 10: 011331048X
• ISBN 13: 9780113310487
• Binding: paperback
• Condition: Good

About this title

Synopsis

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.