ITIL Service Transition - Softcover

Shirley Lacy; Ivor Macfarlane

Softcover

ISBN 10: 011331048X ISBN 13: 9780113310487

Publisher: TSO, 2007

Synopsis

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests best practice for ITSM. This title provides guidance and process activities for the transition of services in the operational business environment. It covers the long-term change management role, release and deployment practices.

About this title

Synopsis:

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. "Service Transition" provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include: managing organisational and cultural change, knowledge management, service knowledge management system, methods, practices and tools, measurement and control, and, companion best practices.

From the Back Cover:

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.

About this edition

• Publisher: TSO
• Publication date: 2007
• ISBN 10: 011331048X
• ISBN 13: 9780113310487
• Binding: Paperback
• Number of pages: 272