Service Management: Strategy and Leadership in Service Business
Language: English
Published by Wiley, 1991
- Hardcover
- Used
Seller: Book Express (NZ), Shannon, New ZealandBook Express (NZ)
AbeBooks seller since February 10, 2021
Condition: Used - Very good
£ 3.49
Quantity: 1 available
Add to basketItem description from seller
202 pages. Examines the special characteristics that make services and the management of service organizations successful. Provides a comprehensive framework for servic e oriented businesses that stresses a streamlined service management system, the key components of which are market segment, service concept, service delivery s ystem, image, and culture. Growth strategies and the nature of innovation are an alyzed and amply illustrated. The role and principles of good leadership in serv ice organizations form a crucial area of discourse. Topics such as the use of im age and culture as management instruments, effective and persuasive communicatio ns, and high social technology are also explored.
Seller Inventory # 3712o
- Title
- Service Management: Strategy and Leadership in Service Business
- Author
- Richard Normann
- Publisher
- Wiley
- Publication year
- 1991
- Condition
- Very Good
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0471928852
- ISBN 13
- 9780471928850
- Edition
- 2nd Edition
- Dimensions
- 7.4cm x 5.0cm
- Seller catalogs
- Business
"Synopsis" may belong to another edition of this title.
Book Express (NZ)
Shannon, New Zealand
AbeBooks seller since February 10, 2021
Shipping rates from New Zealand to U.S.A.
| Item | 14 to 45 business days | 14 to 20 business days |
|---|---|---|
| First item | £ 33.57 | £ 54.46 |
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A small friendly online-only bookshop located in Shannon, New Zealand. We try to stock something for everyone, from modern affordable paperback novels through to older and more unusual works.
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Book Express Ltd
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