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Synopsis
In the world of industry and management the service industry is unique. This book provides the first comprehensive framework on these unique management issues and looks into the special characteristics of services and the conditions necessary for successful service management. The book stresses the need for a streamlined service management system and analyses and illustrates growth strategies and the nature of innovation, in particular the nature of social innovation, but above all it emphasizes the special role played by good leadership. A provocative and pragmatic book which, by using new concepts, focuses on the human resources, both within and outside the organization, and helps show the way to service excellence. The previous edition of this book was published in 1984.
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Service Management: Strategy and Leadership in Service Business
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
Seller rating 5 out of 5 stars
Hardback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR000973919
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Service Management : Strategy and Leadership in Service Business
Published by
Wiley & Sons, Incorporated, John, 1991
ISBN 10: 0471928852
ISBN 13: 9780471928850
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Hardcover
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. 2nd Edition. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # GRP21204147
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Service Management : Strategy and Leadership in Service Business
Published by
Wiley & Sons, Incorporated, John, 1991
ISBN 10: 0471928852
ISBN 13: 9780471928850
Used
Hardcover
Seller: Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. 2nd Edition. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 17172157-6
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Service Management : Strategy and Leadership in Service Business
Published by
Wiley & Sons, Incorporated, John, 1991
ISBN 10: 0471928852
ISBN 13: 9780471928850
Used
Hardcover
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Seller rating 5 out of 5 stars
Condition: Very Good. 2nd Edition. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 54913095-20
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Service Management: Strategy and Leadership in the Service Business
Seller: Anybook.com, Lincoln, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In good all round condition. No dust jacket. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,550grams, ISBN:0471928852. Seller Inventory # 9260256
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Service Management: Strategy and Leadership in the Service Business
Seller: Anybook.com, Lincoln, United Kingdom
Seller rating 5 out of 5 stars
Condition: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In fair condition, suitable as a study copy. No dust jacket. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,600grams, ISBN:0471928852. Seller Inventory # 9268817
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Service Management: Strategy and Leadership in Service Business
Seller: Anybook.com, Lincoln, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In good all round condition. Dust jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,600grams, ISBN:9780471928850. Seller Inventory # 9252082
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Service Management
Seller: Hamelyn, Madrid, M, Spain
Seller rating 5 out of 5 stars
Condition: Good. : Este libro examina las características especiales que hacen que los servicios y la gestión de las organizaciones de servicios tengan éxito. Proporciona un marco integral para las empresas orientadas a los servicios que hace hincapié en un sistema de gestión de servicios optimizado, cuyos componentes clave son el segmento de mercado, el concepto de servicio, el sistema de prestación de servicios, la imagen y la cultura. Se analizan e ilustran ampliamente las estrategias de crecimiento y la naturaleza de la innovación. El papel y los principios del buen liderazgo en las organizaciones de servicios constituyen un área crucial de debate. También se exploran temas como el uso de la imagen y la cultura como instrumentos de gestión, la comunicación eficaz y persuasiva y la "alta tecnología social". EAN: 9780471928850 Tipo: Libros Categoría: Negocios y Economía Título: Service Management Autor: Richard Normann Editorial: Wiley Idioma: en Páginas: 202 Formato: tapa dura. Seller Inventory # Happ-2026-06-17-e02881d7
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Service Management: Strategy and Leadership in Service Business
Seller: Book Express (NZ), Shannon, New Zealand
Seller rating 3 out of 5 stars
Hardcover. Condition: Very Good. 202 pages. Examines the special characteristics that make services and the management of service organizations successful. Provides a comprehensive framework for servic e oriented businesses that stresses a streamlined service management system, the key components of which are market segment, service concept, service delivery s ystem, image, and culture. Growth strategies and the nature of innovation are an alyzed and amply illustrated. The role and principles of good leadership in serv ice organizations form a crucial area of discourse. Topics such as the use of im age and culture as management instruments, effective and persuasive communicatio ns, and high social technology are also explored. Seller Inventory # 3712o
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Service Management Strategy and Leadership in Service Business
Published by
John Wiley & Sons Inc, Chichester, 1991
ISBN 10: 0471928852
ISBN 13: 9780471928850
Used
Hardcover
Seller: Biblioteca di Babele, Tarquinia, VT, Italy
Seller rating 5 out of 5 stars
Condition: BUONO USATO. IIED. Da revisionare INGLESE Legatura commerciale, copertina in eco-pelle bruna segnata da minime mende da attrito alle cuffie ed estremitÃ, sovraccoperta con toni ombrati da aloni polvere, appesantiti dalla luce in cornice, patinato usurato e bordo stanco, interno molto ben tenuto, fogli conservati allo stato del nuovo, toccature di pulviscolo ai tagli. N. pag. 185. Seller Inventory # KEA3535