Service Management Principles for Hospitality & Tourism in the Age of Digital Technology (Paperback)
Language: English
Published by Goodfellow Publishers Limited, Oxford, 2024
- Softcover
- New
Seller: AussieBookSeller, Truganina, VIC, AustraliaAussieBookSeller
AbeBooks seller since June 22, 2007
Condition: New
£ 78.53
Quantity: 1 available
Add to basketItem description from seller
Paperback. Service Management Principles for Hospitality & Tourism in the Age of Digital Technology 4th edition was developed through many years of teaching service management mainly to hospitality and tourism management students. This edition ensures that the content of this book remains current and includes references and examples about how service organizations can capitalize on, or are impacted by, ongoing technological and social changes impacting the world, such as the sharing economy, social media, mobile and wearable technologies, online communities, and many others. This edition offers a significant uplift in the way technology impacts all of the service management principles in the book, with countless new examples, links, and cases. It guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers' needs within the context of personal relationships and experience. Service Management Principles for Hospitality & Tourism in the Age of Digital Technology: * incorporates pedagogical features including examples, review questions, study objectives, chapter outlines, key words, diagrams and photos, tips boxes, and more! * surveys many topics covering operations, marketing, and human resources. * provides a sound set of principles of service management. This text introduces students to a range of interrelated topics that are fundamentally critical to success in service enterprises. Guides managers to see hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers' needs. Demonstrates how service organizations can capitalize on, or are impacted by, technological and social changes such as the sharing economy, social media, mobile technologies and more. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability. …
Seller Inventory # 9781915097705
- Title
- Service Management Principles for Hospitality & Tourism in the Age of Digital Technology (Paperback)
- Author
- Jay Kandampully
- Publisher
- Goodfellow Publishers Limited, Oxford
- Publication year
- 2024
- Condition
- new
- Binding
- Paperback
- Language
- English
- ISBN 10
- 1915097703
- ISBN 13
- 9781915097705
- Edition
- 4th Edition
"Synopsis" may belong to another edition of this title.
AussieBookSeller
Truganina, VIC, Australia
AbeBooks seller since June 22, 2007
Shipping rates from Australia to U.S.A.
| Item | 25 to 45 business days | 8 to 14 business days |
|---|---|---|
| First item | £ 27.96 | £ 33.26 |
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The Nile Group Pty Ltd
42 Apex Drive
Truganina, VIC Australia 3029
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