Service Management: Operations, Strategy, Information Technology, 9th edition

Sanjeev K. Bordoloi; James A Fitzsimmons Seay Professor of Business Emeritus; Mona J Fitzsimmons

ISBN 10: 1259784630 / ISBN 13: 9781259784637

Published by McGraw-Hill Education, 2018

About this Item

**INTERNATIONAL EDITION** Read carefully before purchase: This book is the international edition in mint condition with the different ISBN and book cover design, the major content is printed in full English as same as the original North American edition. The book printed in black and white, generally send in twenty-four hours after the order confirmed. All shipments go through via USPS/UPS/DHL with tracking numbers. Great professional textbook selling experience and expedite shipping service.

Seller Inventory # ABE-1545480760099

Bibliographic Details

• Title: Service Management: Operations, Strategy, Information Technology, 9th edition
• Publisher: McGraw-Hill Education
• Publication Date: 2018
• Language: English
• ISBN 10: 1259784630
• ISBN 13: 9781259784637
• Binding: Soft cover
• Edition: International Edition
• Condition: New
• Dust Jacket Condition: New

About this title

Synopsis

The ninth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.