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Synopsis
The ninth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.
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- PublisherMcGraw Hill Education
- Publication date2018
- ISBN 10 1259784630
- ISBN 13 9781259784637
- BindingHardcover
- LanguageEnglish
- Number of pages544
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Service Management: Operations, Strategy, Information Technology
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McGraw Hill (edition 9), 2018
ISBN 10: 1259784630
ISBN 13: 9781259784637
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SERVICE MANAGEMENT: OPERATIONS
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SERVICE MANAGEMENT: OPERATIONS
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International Edition
Service Management: Operations, Strategy, Information Technology, 9th edition
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Soft cover. Condition: New. Dust Jacket Condition: New. International Edition. **INTERNATIONAL EDITION** Read carefully before purchase: This book is the international edition in mint condition with the different ISBN and book cover design, the major content is printed in full English as same as the original North American edition. The book printed in black and white, generally send in twenty-four hours after the order confirmed. All shipments go through via USPS/UPS/DHL with tracking numbers. Great professional textbook selling experience and expedite shipping service. Seller Inventory # ABE-1545480760099
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International Edition
Service Management: Operations, Strategy, Information Technology, 9th
Published by
McGraw-Hill Education, 2018
ISBN 10: 1259784630
ISBN 13: 9781259784637
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Trade paperback. Condition: New in new dust jacket. International Edition. ***INTERNATIONAL EDITION*** Read carefully before purchase: This book is the international edition in mint condition with the different ISBN and book cover design, the major content is printed in full English as same as the original North American edition. The book printed in black and white, generally send in twenty-four hours after the order confirmed. All shipments contain tracking numbers. Great professional textbook selling experience and expedite shipping service. Audience: General/trade. Seller Inventory # K010D0001390
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SERVICE MGMT.:OPER.,STRAT.-W/ACCESS
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Service Management: Operations, Strategy, Information Technology
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