Service Management: Operations, Strategy, and Information Technology
Fitzsimmons, James A., Fitzsimmons, Mona J.
Language: English
Published by Mcgraw-Hill College, 1997
- Hardcover
- Used
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Add to basketItem description from seller
. Owner's name on inside.Writing inside.Highlighting inside.2nd edition.
Seller Inventory # V17G-00110
- Title
- Service Management: Operations, Strategy, and Information Technology
- Author
- Fitzsimmons, James A., Fitzsimmons, Mona J.
- Publisher
- Mcgraw-Hill College
- Publication year
- 1997
- Condition
- Good
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0070217602
- ISBN 13
- 9780070217607
- Edition
- 2nd Edition
"Synopsis" may belong to another edition of this title.
From the Publisher
New chapter on Services and the Supply Chain - Acknowledging the importance of discussing services within the overall context of the supply chain, the authors have added a new chapter on the subject. Both the movement of goods to the customer (logistics) and the movement of service providers (distributive workforce) to the customer are covered, addressing such important topics as supplier relationships, alliances, and partnerships within the context of modern purchasing. Contributions of information technology are highlighted throughout, offering students the most comprehensive and up-to-date information on how services operates with respect to supply chain concerns and how technology contributes to the operation.
New Coverage of Simulation Tied to Service Models - The inclusion of the Service Model Simulation Software is accentuated in this new chapter supplement on "Computer Simulation". The process of systems simulation is defined then explored through examples and exercises utilizing Service Model Software.
Updated Software coverage of "Services and Information Technology" - In addition to updating and thoroughly revising the chapter on "Information Technology", relevant material on the subject has now been integrated appropriately in all chapters of the book. Wherever a discussion of information technology occurs within the narrative, the reader is alerted to the fact by means of an icon placed in the margin. In this way, the important link between services and technology is made immediately apparent and accessible to students.
Improved organization of Quantitative Material - In response to reviewers' suggestions, the quantitative material, previously included as a separate section in the back of the book, is now integrated into the narrative. Simplified quantitative supplements corresponding to and complementing the descriptive material are now placed directly following applicable chapters. This arrangement leads to a clearer understanding on the part of students by encouraging them to examine concepts and applications together.
"About the title" may belong to another edition of this title.
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