Service Management: Operations, Strategy, and Information Technology

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9780070217607: Service Management: Operations, Strategy, and Information Technology

Designed for courses in service management, service operations management, or operations management. This book looks at services and the economy, the service concept and competitive strategy, and managing service operations.

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James A. Fitzsimmons, Mona J. Fitzsimmons
Published by Mcgraw-Hill College (1997)
ISBN 10: 0070217602 ISBN 13: 9780070217607
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Book Description Mcgraw-Hill College, 1997. Hardcover. Book Condition: New. 2nd. Bookseller Inventory # DADAX0070217602

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James A. Fitzsimmons; Mona J. Fitzsimmons
Published by Mcgraw-Hill College (1997)
ISBN 10: 0070217602 ISBN 13: 9780070217607
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Book Description Mcgraw-Hill College, 1997. Hardcover. Book Condition: New. book. Bookseller Inventory # M0070217602

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Fitzsimmons, James A., Fitzsimmons, Mona
Published by Mcgraw-Hill College (1997)
ISBN 10: 0070217602 ISBN 13: 9780070217607
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Book Description Mcgraw-Hill College, 1997. Hardcover. Book Condition: New. Never used!. Bookseller Inventory # P110070217602

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