Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
DiJulius III, John R.
ISBN 10: 0814471714 ISBN 13: 9780814471715
Published by AMACOM, 2003
Used
Soft cover
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Wonder Book, Frederick, MD, U.S.A.
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About this Item
Description:
Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Bundled media such as CDs, DVDs, floppy disks or access codes may not be included. Seller Inventory # O12C-01879
Synopsis:
All businesses have customers, but how many of them deliver unforgettably good customer service?
Customer experience expert and author John R. DiJulius reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. These organizations reap the benefits of greater customer loyalty, exponentially expanded referral networks, lower employee turnover, and stronger bottom-line results.
Packed with examples applicable to a wide range of industries, Secret Service provides practical, realistic ways to:
- Turn customer complaints into positive experiences,
- Use marketing to go deeper with existing customers,
- Increase customer and employee retention,
- and turn bland customer service into truly memorable customer experiences.
By quantifying and examining each phase of the "Customer Experience Cycle," Secret Service reveals clever, practical ideas that can be transformed into repeatable best practices in any organization and at every level.
About the Author: John R. DiJulius III (Cleveland, OH) is the founder of John Robert's Hair Salons, which won the Ernst Young Entrepreneur of the Year Award in 1999. He is President of Minding Your Business, a business consulting firm specializing in customer service and marketing. For more information about he author visit his website www.secretservicesystems.com.
"About this title" may belong to another edition of this title.
Bibliographic Details
Title: Secret Service: Hidden Systems That Deliver ...
Publisher: AMACOM
Publication Date: 2003
Binding: Soft cover
Condition: Very Good
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