Rethinking Utility Customer Care : Satisfying Your Always-Connected, Always-On Customers
Language: English
Published by CS Week, 2015
- Hardcover
- New
Seller: AHA-BUCH GmbH, Einbeck, GermanyAHA-BUCH GmbH
AbeBooks seller since August 14, 2006
Condition: New
£ 57.84
Quantity: 1 available
Add to basketItem description from seller
nach der Bestellung gedruckt Neuware - Printed after ordering - Is your customer care ready for our connected world Ubiquitous digital communication has created a customer that's always connected, always on. Utilities are adopting digital communication to connect to the grid, the meter, and the customer. Rethinking Utility Customer Care examines the convergence of these two trends-the 'smart customer' with smart energy-revealing the implications, challenges, and opportunities for utility customer service. In this provocative guide, you'll discover:¿ How digital connectivity is disrupting traditional utility customer service models and the creative solutions required to remain current.¿ Effective strategies for engaging your digitally connected customer.¿ The new prerequisites for service excellence in a digital world and how to achieve them.¿ A road map to transform your customer care and avoid irrelevancy in the competition for the customer relationship.¿ How to turn your CSRs into customer service 'resolutionaries.'Utilities have done such a great job of delivering reliable, safe, affordable, and convenient energy that they have become back-of-mind and taken for granted. The result is a practically nonexistent relationship with the customer. Today's always-connected, always-on consumers demand much more from companies. It's time to rethink utility customer care and harness the tremendous opportunities these connected technologies present to engage the new-energy consumer and create high-value relationships.…
Seller Inventory # 9780996136006
- Title
- Rethinking Utility Customer Care : Satisfying Your Always-Connected, Always-On Customers
- Author
- Todd W. Arnold
- Publisher
- CS Week
- Publication year
- 2015
- Condition
- Neu
- Binding
- Buch
- Language
- English
- ISBN 10
- 0996136002
- ISBN 13
- 9780996136006
- Item weight
- 448 grams
- Dimensions
- 235x157x15 mm
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About the Author
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