Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages. Seller Inventory # M00135019672-V

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Bibliographic Details

Title: Quality Management for Organizational ...

Publisher: Pearson College Div

Publication Date: 2009

Binding: Hardcover

Condition: very good

About this title

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Unusual book

From the Back Cover:

Quality Management: Introduction to Total Quality Management for Production, Processing, and Services provides comprehensive coverage of the information students and practitioners need in order to be well-informed managers, technologists, engineers, supervisors, and employees in today's quality-oriented workplace. Customers demand quality and affordability in the products and services they need. Their demands, coupled with the globalization phenomenon, have made today's marketplace intensely competitive. Consequently, in order to survive and prosper in this environment, organizations must continually improve the quality of their products, services, processes, and people. All of the fundamental quality concepts are covered at length. In addition, special attention is given to the following critical topics:

Leadership and change
Strategic planning and execution of strategic plans
Quality, productivity, and competitiveness
Establishing a quality culture
Customer satisfaction and retention
Employee involvement and empowerment
Teamwork and team-building
Eliminating office politics, negativity, and territorial behavior
Conflict management and resolution
Quality tools
Continuous improvement
Benchmarkin
Just-in-Time (JIT)
Statistical Process Control (SPC)
Quality Function Deployment (QFD)
Six Sigma Quality
Lessons from distinguished leaders

"About this title" may belong to another edition of this title.

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