Title: Property Management: A Customer Focused Approach (Building and Surveying Series, 2)
Publisher: Red Globe Press
Publication Date: 1997
Language: English
ISBN 10: 0333674707
ISBN 13: 9780333674703
Binding: Hardcover
Condition: New

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Synopsis

Intended for advanced students and practitioners this book gives an up-to-date presentation of property management as practised by a leading company, BAA plc. A key aim of the book is to show the benefits to be obtained from building a business culture based on service to the customer. This may be achieved by due attention to communication, leadership, measurement, benchmarking and accountability.

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