Property Management: A Customer Focused Approach: 2 (Building and Surveying Series) - Hardcover

Gordonington

 
9780333674703: Property Management: A Customer Focused Approach: 2 (Building and Surveying Series)

Synopsis

Intended for advanced students and practitioners this book gives an up-to-date presentation of property management as practised by a leading company, BAA plc. A key aim of the book is to show the benefits to be obtained from building a business culture based on service to the customer. This may be achieved by due attention to communication, leadership, measurement, benchmarking and accountability.

"synopsis" may belong to another edition of this title.